Sr. Manager, Service Engineer

Otis Elevator Co.

98d

About The Position

At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr. Manager, Service Engineer, who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come. The Service Engineering group supports supervisors engaged in our Maintenance line of business, as well as indirect support of the 2,400 NAA Service Technicians, with the objective of continually improving quality, efficiency, and productivity while ensuring world-class safety.

Requirements

• BA or BS degree and a minimum of 5 years of related experience or equivalent relevant experience
• Strong champion of Otis Absolutes of Safety, Ethics, and Quality
• Elevator mechanic supervisory experience
• Otis field supervisory experience strongly preferred
• A working knowledge of Otis IT systems, apps, and field business processes
• Ability to provide training to individuals as well as groups of up to 30 people
• A working knowledge of Microsoft Excel, PowerPoint, SmartSheets, QlikSense, and SalesForce

Responsibilities

• Working with the local branch offices to identify and resolve issues that drive productivity and quality within billable repair by developing and delivering training material (online and in-person)
• Analyzing performance metrics to drive improved efficiency, and employing tools to enhance the Inspection and Compliance process
• Focusing on safe working practices, implementing existing tools and systems, updated technical training, driving PTE performance, and decreasing backlog time through process enhancements
• Identifying best practices to continuously improve products, tools, and systems
• Collaborating with the SQE team on numerous NAA projects, priorities, and objectives

Benefits

• Opportunities for training and resources that build leadership and capabilities
• Employee Scholar Program that sponsors colleagues to pursue degrees or certification programs
• Supportive environment where employees are motivated and empowered to perform at their full potential

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees