Sr Manager, Salesforce

Packsize

45d

About The Position

About Packsize, We are Packsize. A fast-growth multinational technology company committed to eliminating excessive and unfriendly packaging experiences through the adoption of Right-sized Packaging On Demand® systems, software, and services. Founded in 2002 and headquartered in Salt Lake City, Packsize gives businesses worldwide the ability to improve their customer satisfaction and enhance brand value while gaining efficiencies and savings. We accomplish this through our shared passion for a world where every box, envelope, and package shipped is the right size. This right-sized shipment sends a ripple effect through the supply chain by reducing carbon emissions and fuel needs. In pursuit of packaging sustainability, we value the contribution of our combined experiences, backgrounds, and relationships to create a team where Everyone Fits. Become a part of Packsize and help us build Smart Packaging for a Healthy Planet®. Sr Manager, Salesforce Job Summary The Senior Manager of the Salesforce Team will lead the strategic and operational management of Packsize’s Salesforce ecosystem. This role ensures Salesforce is optimized to support business objectives across Sales, Marketing, and Customer Success. The manager will oversee a team of Salesforce professionals, drive platform enhancements, and maintain data integrity and security.

Requirements

Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.
5+ years of Salesforce experience, including at least 2 years in a leadership role.
Salesforce Administrator and Advanced Administrator certifications required; Platform App Builder or Architect preferred.
Strong understanding of Salesforce Clouds (Sales, Service) and integration best practices.
Excellent communication, project management, and stakeholder engagement skills.

Responsibilities

Manage and mentor Salesforce administrators and developers across multiple time zones.
Foster a culture of collaboration, accountability, and continuous learning.
Oversee configuration, customization, and integration of Salesforce with enterprise systems (e.g., SAP, Domo, Microsoft 365).
Implement security measures, including role-based access and compliance with corporate standards.
Partner with Sales, Marketing, and IT stakeholders to translate business requirements into scalable Salesforce solutions.
Develop and execute CRM strategies to improve customer engagement and operational efficiency.
Ensure data quality through audits, deduplication, and adherence to compliance policies.
Maintain documentation for processes, policies, and user training.
Identify automation opportunities and leverage new Salesforce features (AI, analytics).
Drive continuous improvement initiatives to enhance user experience and system performance.