Sr Manager Sales Training, Pharma Service Group

Thermo Fisher Scientific•Allentown, PA

1d•Onsite

About The Position

This is a site based role with global visibility. Ideal candidate may be based in Allentown, PA or Greenville, NC. How will you make an impact? The Sr Manager, Sales Training will be a part of the Pharma Services Group Sales Training team in the Commercial Operations Group. This individual will share responsibilities for the design, development, delivery, and maintenance of training programs that support the PSG Commercial Sales Teams. Responsibilities to include but not restricted to: Globally support design, execution, and management of the PSG new hire sales training program as part of an “end to end” blended development curriculum. Instructional design and delivery of synchronous and a-synchronous training courses inclusive of online, virtual instructor led and/or instructor led courses and programs Continually reviewing processes, identifying, and implementing actions to keep content evergreen and to improve overall training productivity. The role will require some field travel (globally) up to 10% to deliver training to the PSG commercial sales team in all Business Units (BU). What will you do? Course Design, Development and Delivery: Responsible for the design, execution, and management of the new hire training courses as part of an “end to end” development curriculum. Inclusive of online prework design, presentation/ppt design, and planning, execution, maintenance, and coordination of virtual instructor led and/or instructor led programs. Conceptualizes and leverages a blended learning approach (e-learning, classroom facilitation, field training etc.) to maximize learning effectiveness. Incorporates deliberate practice/application, a best practice approach and reinforcement into the curriculum to ensure learning is impactful and effective. Designs and implements training program assessments and tools to measure competency and performance (e.g., on-line assessments, certification etc.) Work closely with SMEs (sales, marketing, and subject matter experts) to assess field training needs and to design training programs and curriculum. Measure the effectiveness of all training programs through participant evaluations and management feedback to ensure the highest quality and effectiveness of the training programs. Demonstrate expertise of instructional design and adult learning principles. Evaluation and Maintenance of Training Programs Report on the effectiveness of training programs and implement changes as required. Under the direction or guidance of the Head of Training, evaluate programs and make decisions regarding development and implementation of specific curricula. Support the application and management of applicable training platforms (e.g. Brainshark, Survey Monkey) Maintain training records and ensure all records are current and maintained accurately. Partner and work collaboratively with HR, Marketing, and Regulatory to ensure training materials and practices adhere to corporate guidelines and policies. Strong Skills with Tools and Learning Resources Leverages tools and technology to design, deploy and determine the effectiveness of training programs. High level of proficiency with Microsoft Office (ppt, word, excel, Outlook and Teams). Working knowledge or experience with LMS systems and reinforcement platforms (e.g. Brainshark, Seismic) Strong graphic design and PowerPoint skills Collaboration and Communication Works cross-functionally and in close partnership within the Sales Training Team and across PSG (sales/sales leadership, marketing, sales operations etc.) to design, deliver, review, refresh and seamlessly incorporate key training initiatives into the overarching training curriculum(s). Project Management and Business Processes: Implements exceptional project management skills ensuring that the entire design and delivery process from defining business outcomes/learning objectives to deployment is monitored, completed, and evaluated according to the goals of the training initiative, desired business outcomes and identified learning objectives. Additional Knowledge, Skills, and Abilities Executes Sales Skills programs – strong preference for experience with Challenger and DISC.

Requirements

BA or BS and a minimum of 10+ years related experience and/or sales training experience
Must be a leader and be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skills, and/or abilities required.
10+ years’ sales experience in diagnostic, healthcare and/or medical device sales training and curriculum design.
Strong knowledge and experience with instructional design and application of adult learning principles, blended learning approaches and evaluation methods.
Strong track record of achievement in the following areas: market/industry knowledge, clinical expertise, selling skills, sales results, and teamwork.
Demonstrated success in working within a fast-paced team setting and leading the development and completion of programs that align to business initiatives.
Excels at building rapport and working cross-functionally, multi-tasking, organization, and time management.
Excellent written/verbal communication skills, organizational skills, project management skills and exceptional attention to detail.
Demonstrated ability to clearly articulate highly technical information to a diverse audience across a multi-level organization.
Experience with Learning Management Systems (i.e., Brainshark, Proprofs, Docebo etc.)
Experience with Sales Enablement and Survey Platforms (i.e., Seismic, Allego, SurveyMonkey etc.)
Experience using Customer Management Relationship (CRM) (Salesforce preferred) and reporting tools.
Exceptional skills with PowerPoint and graphics design.
Strong experience using MS Office (i.e., SharePoint, Excel, Word, OneNote).

Nice To Haves

Executes Sales Skills programs – strong preference for experience with Challenger and DISC.

Responsibilities

Globally support design, execution, and management of the PSG new hire sales training program as part of an “end to end” blended development curriculum.
Instructional design and delivery of synchronous and a-synchronous training courses inclusive of online, virtual instructor led and/or instructor led courses and programs
Continually reviewing processes, identifying, and implementing actions to keep content evergreen and to improve overall training productivity.
Responsible for the design, execution, and management of the new hire training courses as part of an “end to end” development curriculum.
Inclusive of online prework design, presentation/ppt design, and planning, execution, maintenance, and coordination of virtual instructor led and/or instructor led programs.
Conceptualizes and leverages a blended learning approach (e-learning, classroom facilitation, field training etc.) to maximize learning effectiveness.
Incorporates deliberate practice/application, a best practice approach and reinforcement into the curriculum to ensure learning is impactful and effective.
Designs and implements training program assessments and tools to measure competency and performance (e.g., on-line assessments, certification etc.)
Work closely with SMEs (sales, marketing, and subject matter experts) to assess field training needs and to design training programs and curriculum.
Measure the effectiveness of all training programs through participant evaluations and management feedback to ensure the highest quality and effectiveness of the training programs.
Demonstrate expertise of instructional design and adult learning principles.
Report on the effectiveness of training programs and implement changes as required.
Under the direction or guidance of the Head of Training, evaluate programs and make decisions regarding development and implementation of specific curricula.
Support the application and management of applicable training platforms (e.g. Brainshark, Survey Monkey)
Maintain training records and ensure all records are current and maintained accurately.
Partner and work collaboratively with HR, Marketing, and Regulatory to ensure training materials and practices adhere to corporate guidelines and policies.
Leverages tools and technology to design, deploy and determine the effectiveness of training programs.
Works cross-functionally and in close partnership within the Sales Training Team and across PSG (sales/sales leadership, marketing, sales operations etc.) to design, deliver, review, refresh and seamlessly incorporate key training initiatives into the overarching training curriculum(s).
Implements exceptional project management skills ensuring that the entire design and delivery process from defining business outcomes/learning objectives to deployment is monitored, completed, and evaluated according to the goals of the training initiative, desired business outcomes and identified learning objectives.