Sr. Manager Sales Operations

CertifID•Grand Rapids, MI

10h

About The Position

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list , and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. CertifID is on a mission to end wire fraud. As we scale our impact, we are looking for a Sr. Manager of Sales Operations to operate as a senior individual contributor and thought partner to Sales leadership—we need a strategic architect. In this role, you will work directly with the Head of RevOps to connect GTM strategy to day-to-day execution, ensuring Sales leaders have clear, trusted data and sales reps have systems and processes that help them sell effectively. This is a hands-on role for someone who enjoys navigating ambiguity, owning complex problems end-to-end, and building scalable sales operations from the ground up.

Requirements

5+ years in Sales Operations, Revenue Operations, or GTM Strategy, ideally within a high-growth SaaS environment.
Proven track record of owning complex projects from conception to completion.
Expert-level skills in sales tracking, forecasting, and pipeline management.
Exceptional ability to translate complex data into actionable narratives for stakeholders.
Experience in roles where you were the primary owner of Sales Ops systems and processes (not just a contributor).

Responsibilities

Act as a strategic partner to Sales Leadership, identifying bottlenecks in the sales funnel and proactively proposing solutions to drive revenue growth.
Define, build, and operationalize core sales metrics including pipeline health, conversion rates, and sales velocity.
Own the end-to-end administration of sales commission structures, ensuring tracking is accurate, transparent, and motivating for the team.
Manage and optimize our GTM tech stack, specifically Salesforce and Gong, to ensure data integrity and process efficiency.
Support the implementation and reinforcement of sales methodologies to create a predictable and repeatable sales motion.
Own major initiatives solo—from selecting new vendor tools to redesigning the lead-to-cash workflow—with minimal oversight.