Sr. Manager, Sales Engineering

Visa•Highlands Ranch, CO

23h•Hybrid

About The Position

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world. Progress starts with you. The Visa DPS Sales Engineering team is seeking a Senior Manager with proven technical acumen in an Issuer Processing environment. A successful candidate must demonstrate a high level of knowledge of all DPS processing systems (DPS+, Forward) and value-added products and services as well as strong understanding API capabilities and integration points with all stakeholders including DPS systems, client internal systems and third-party mobile providers. Candidate must be a strategic thinker with strong analytical and problem-solving skills, as well as possessing an exemplary record of client facing interactions. The Sales Engineering Senior Manager will lead the necessary solutioning activities, including white boarding sessions, help position the pitch and present directly to clients in support of net new DPS wins and client retention. In this role, collaboration is key, and the successful candidate will represent Sales Engineering on multiple cross functional teams including internal product steering committees.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
4 or more years with Payment Industry required.
Experience with related sales, product and/or management experience in the payments industry.
Strong understanding of API functionality.
Proven ability to implement strategic initiatives with efficiency, professionalism and with demonstrated trouble shooting/problem solving skills.
Proven track record of successful sales and/or relationship management.
Ability to communicate and manage relationships with all levels of the client's organization.
Ability to work independently and in collaboration with high level of success/achievement.
Ability to travel as needed to ensure adequate on-site interaction with the client.
Exceptional customer service and advocacy experience and mindset.
Excellent written and oral communication skills.
Proficient in Microsoft Word, Excel, and PowerPoint
Knowledge of the processing environment, key players, and market positions.
Exceptional written and verbal communication skills with the ability to establish effective relationships across all levels of management.
Keen interest in innovation and technology.
Exceptional ability to manage & foster internal and external resources and cross-functional relationships.
Strong analytical skills and attention to detail.
Comfortable with ambiguity and operating in an environment synonymous with change.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Experience in executing effective sales strategies for new payment products and services preferred.

Responsibilities

Maintain in depth knowledge across all the DPS Issuer Processing platform and Value-Added Services.
Work across product teams to gain knowledge and create materials to lead knowledge sharing sessions, ensuring sales teams are well educated and up to date on DPS and VAS products and services.
Lead efforts to collaborate with third party providers to further understand DPS and VAS opportunities, roadmap development and integration with mutual clients. (Mobile app providers, Host or Core providers)
Identify product gaps and market opportunities, help drive discussions with stakeholders to close gaps.
Help evaluate and implement Sales Engineering engagement processes (including internal and external stakeholders), particularly with new product launch (Risk products, Digital Issuance, etc.).
Organize and lead client ideation and white-boarding sessions with net new prospects and existing clients.
Create client specific comprehensive documentation for technical discussions during pre-sell ideation process.
Support the net new sales team throughout the sales cycle including collaborative client presentations (on-site and virtually).
Support the cross sales effort to increase Visa processing volume and expand penetration of Visa DPS and VAS products and solutions by building customized materials to position Visa as the best partner.
Foster in-depth and productive relationships at all levels with clients and within Visa.
Support junior Sales Engineering team members through knowledge share and mentorship.
Support RFP process.
Support various ad-hoc internal projects as assigned.