Sr Manager Resident System Support

Daifuku America Corp•Bolingbrook, IL

42d

About The Position

Responsible for customer relationship management and sales of RSS contracts. Operationally, oversees and directs all Resident System Support locations and managers - providing operational assistance, support and guidance. Responsibilities include achieving excellent safety results, strong customer and employee satisfaction while maintaining quality standards and meeting operational and financial goals.

Requirements

Bachelor's degree in Manufacturing field and computer science related field or equivalent experience
5+ years' experience in service provision, adhering to contract terms
Minimum of 3 years of experience with managing a team in a manufacturing environment
Experience with CMMS programs
Advanced knowledge of fulfilment centers or distribution warehouses, and conveyor systems
Strong leadership skills with ability to lead, manage, coach, and train all levels of employees
Ability to interface with internal and external customers, vendors and executive management
Strong knowledge of troubleshooting and repairing Daifuku equipment and technology
Knowledge of automated conveyor systems and controls, electrical and electronic principles, and blueprints and electrical schematics
Knowledge of budgets and accounting principles
Knowledge of safety programs
Ability to learn new technologies
Proficient computer skills including MS Office
Strong customer service orientation
Self-motivated and detail-oriented
Project management skills
Ability to manage multiple deadlines
Team orientation

Responsibilities

Oversee the customer relationship and satisfaction of RSS sites, accountable for the sales and estimation of new and renewal contracts.
Oversees the Resident System Support Managers, including financial and technical activities of Operations and Maintenance including Automation Technician and System Engineering activities on customer sites.
Plans, develops and implements systems and procedures to ensure operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
Facilitates technical and safety training and other professional development for staff.
Develops and implements business plans.
Participates in emergency calls, coordinate action plans, and assist with the closing out of extended Client Care tickets.
Maintains client relationships and takes ownership of the end-to-end customer service experience.
Plans, develops and implements systems and procedures to ensure the operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
Develops Site Supervisors and managers to ensure proper management of employees and issues.
Follows Daifuku Safety program policies and procedures.