Sr. Manager, Quality and Regulatory

COLE-PARMER INSTRUMENT COMPANY•Buffalo, NY

4d•$130,000 - $160,000

About The Position

The Senior Manager, Quality Assurance and Regulatory Affairs position is responsible for the implementation and execution of the Quality program for all products, raw materials, processes and services. This position will work closely with all areas of the company; primarily Channel Management, Purchasing, Receiving, Manufacturing, Shipping, Sales and Customer Support. In addition, this position works closely on the front line with our customers to ensure that our outstanding quality standards and costing initiatives are upheld. The role will handle quality issues either directly with our customers or through our channel management team. The role is responsible for overall tracking and interpreting statistical data relating to quality; recommends changes in standards, processes, equipment and materials to facilitate work and maintain quality. The role also interacts with supervisors to determine and resolve quality related issues.

Requirements

Experience in high volume manufacturing environment, preferably in light manufacturing.
Minimum of 7-10 years’ experience related to quality assurance, lean manufacturing, regulatory compliance, and/or Six Sigma manufacturing.
Hands-on approach to troubleshoot and resolve quality related issues.
Detail and Quality focused with strong organization, persuasion and negotiation skills.
Ability to present information and respond to questions from various levels within the organization.
Proficient in the use of MS Office.
Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.
Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
Strong work ethic and an ability to excel within a rapidly changing and growing organization.

Nice To Haves

Quality certifications desired but not required in one or more of the following: ASQ/CQE, CMQ/OE, Six Sigma (Green or Black Belt), or TQM.

Responsibilities

Provide strategic leadership for the Quality Assurance, Quality Control and Document Control departments to ensure all products, raw materials, processes and services meet the Company’s exceptionally high-quality standards.
Ensure company compliance with accredited quality systems: 21 CFR part 820 and ISO 13485, and Canada, Japan, and Australia requirements as applicable.
Continue to strategically evolve company quality system as well as transition system with revisions of standards.
Acts as Management Representative and performs all duties and tasks associated with that designation.
Lead company audits either by accreditation bodies or by customers.
Work with the appropriate teams to ensure proper action is taken and that the steps are initiated to avoid repeat errors.
Maintain documentation and revision level of quality documentation for all products or services.
Maintain and communicate all quality data to department managers for problem identification, resolution, loss reporting.
Report company quality data including complaints, nonconforming product, and corrective/preventive action activities.
Review non-conformities (NCRs) for determining root cause, creating corrective actions, providing customer follow up and close NCRs within an acceptable timeframe.
Perform problem-solving tests to develop corrective actions for quality issues and to initiate continuous improvement.
Report Quality metrics and trends routinely to the company.
Coordinate returns to vendors and ensure corrective actions are in place to prevent future defects.
Performs other duties as assigned.