Sr. Manager, QC Support

Pfizer • Sanford, NC

1d • Onsite

About The Position

Everything we do every day is driven by an unwavering commitment to delivering safe and effective products to patients. Our science and risk-based quality culture is both flexible and innovative, always putting the customer first. Whether you are engaged in development, maintenance, compliance, or analysis through research programs, your contribution will have a direct impact on patients. Our dedication to quality and safety ensures that every step we take is aligned with our mission to improve patient outcomes. Join us in our mission to make a difference in the lives of patients through your expertise and dedication. In this role, you will: Support the QC Management team to manage QC resources and QC support activities (non-direct) in order to maintain a high-performance laboratory testing function within a diverse QC laboratory operation. Support the testing teams in their application of local and corporate testing standards as well as EHS standards to ensure a compliant, effective and safe Lab Operation at Sanford. Support functions include laboratory management, standards and controls, equipment, instrumentation management, and Quality systems management. Collaborate with Operations, external support / network teams and NPI teams to ensure all testing requirements are delivered within committed lead times and any actions / activities are completed to a high standard. Provide leadership in support of the site and PGS testing, laboratory investigations, test registration details and testing of new product introductions to the site. Represent the QC function at product, technical and robustness team meetings and lead/drive all associated deliverables. Participate in testing investigations and ensure records are managed within required timelines. Lead process efficiencies tracking and reporting on improvements including cost, productivity and waste/rework. Ensure laboratories are Inspection Ready. Support the development of headcount and equipment plans for QC Lab function, maintaining an effective capacity planning tool and continuous KPI measurements, and operate within the approved plans. Lead initiatives through the QC strategic plan. Enable development of the QC Laboratory function to ensure agile and flexible teamwork, underpinned by a culture of coaching. Network and liaise as appropriate with other QC professionals both inside and external to Pfizer, as necessary, to ensure ongoing knowledge of evolving Quality Laboratory standards. Provide QC Support function expertise to the site as needed. Implement and ensure team adheres to all HR Policies as appropriate Manage Core time management for all FTE’S & Report out performance Complete Monthly One: Ones with all direct reports Ensure contingent staff are managed appropriately - performance, training, 1-1 Develop SMART Objectives for the full team Develop CI capability and utilize CI tools to drive improvements within your area Proactive engagement with key stakeholders. Recognition is actively practiced by you and your team Best practices developed and shared with other teams /sites. Best practices actively sought and copied.

Requirements

• Applicant must have a Bachelor’s degree in the sciences, business, or other related technical degree with at least 6 years of experience in regulated industry OR Master’s degree in the sciences, business, or other related technical degree with more than 5 years of experience in regulated industry, OR a PhD with 1 years of experience in regulated industry OR MD / VDM with 0 years of experience
• Experience in supervisory / leadership experience in quality control in a biotech, pharmaceutical, or bio-pharmaceutical manufacturing environment.
• Demonstrated ability to successfully collaborate, influence and lead in a matrix organization
• Excellent communication and interpersonal skills
• Proven record in demonstrating agility and resilience
• Have experience in representing your functional area on a network team
• Experience of involvement in technical issue resolution, in a multidisciplinary environment
• Non-Standard work schedule, travel or environment requirements
• Schedule: Monday - Friday day shift.

Responsibilities

• Support the QC Management team to manage QC resources and QC support activities (non-direct) in order to maintain a high-performance laboratory testing function within a diverse QC laboratory operation.
• Support the testing teams in their application of local and corporate testing standards as well as EHS standards to ensure a compliant, effective and safe Lab Operation at Sanford.
• Support functions include laboratory management, standards and controls, equipment, instrumentation management, and Quality systems management.
• Collaborate with Operations, external support / network teams and NPI teams to ensure all testing requirements are delivered within committed lead times and any actions / activities are completed to a high standard.
• Provide leadership in support of the site and PGS testing, laboratory investigations, test registration details and testing of new product introductions to the site.
• Represent the QC function at product, technical and robustness team meetings and lead/drive all associated deliverables.
• Participate in testing investigations and ensure records are managed within required timelines.
• Lead process efficiencies tracking and reporting on improvements including cost, productivity and waste/rework.
• Ensure laboratories are Inspection Ready.
• Support the development of headcount and equipment plans for QC Lab function, maintaining an effective capacity planning tool and continuous KPI measurements, and operate within the approved plans.
• Lead initiatives through the QC strategic plan.
• Enable development of the QC Laboratory function to ensure agile and flexible teamwork, underpinned by a culture of coaching.
• Network and liaise as appropriate with other QC professionals both inside and external to Pfizer, as necessary, to ensure ongoing knowledge of evolving Quality Laboratory standards.
• Provide QC Support function expertise to the site as needed.
• Implement and ensure team adheres to all HR Policies as appropriate
• Manage Core time management for all FTE’S & Report out performance
• Complete Monthly One: Ones with all direct reports
• Ensure contingent staff are managed appropriately - performance, training, 1-1
• Develop SMART Objectives for the full team
• Develop CI capability and utilize CI tools to drive improvements within your area
• Proactive engagement with key stakeholders.
• Recognition is actively practiced by you and your team
• Best practices developed and shared with other teams /sites.
• Best practices actively sought and copied.

Benefits

• participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level