Sr. Manager, Project Management

Comcast • Philadelphia, PA

69d • $127,775 - $191,663

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Lead a high-impact team responsible for operational assessment and onboarding of large, custom, and complex customer solutions. This role spans both pre-sales and post-sales phases, working closely with Sales, Engineering, Legal, Finance, Product Management, and Operations Leadership to align customer requirements with operational capabilities. Activities include participation in formal Deal Review Boards, RFP responses, and analyst questionnaires. The ideal candidate will have a strong understanding of operational functions, processes, and tools, and be able to negotiate and align internal capabilities to deliver effective customer solutions.

Requirements

• Strong documentation and organizational skills.
• Excellent verbal and written communication across all levels of the organization.
• Proven project management experience in telecom or technology.
• Experience with high-level, complex telecom implementation projects.
• Familiarity with operational systems and tools (MS Suite, Excel; training provided on internal systems).
• Previous experience as a Customer Project Manager (CPM) or similar role.
• Experience with onboarding and operational planning for large enterprise customers.
• Ability to proactively map out and accommodate complex customer requests.

Responsibilities

• Lead a team of 3 focused on pre-sales planning and post-sales onboarding of complex customer solutions.
• Collaborate with cross-functional stakeholders to assess operational impacts and develop scalable onboarding plans.
• Participate in RFP responses, customer solution design, and strategic planning discussions.
• Evaluate and negotiate operational capabilities against customer requirements.
• Direct project teams in the development and execution of tailored implementation plans.
• Maintain project reports, timelines, and documentation to ensure transparency and accountability.
• Provide guidance and instruction to team members on project-specific assignments.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Best-in-class Benefits to eligible employees.
• Personalized options to support physical, financial, and emotional needs.
• Expert guidance and always-on tools for support during big milestones and everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree