Sr. Manager, Project Management/Data Center Rack Solution (27501)

Super Micro Computer, Inc.•San Jose, CA

54d•Onsite

About The Position

Super Micro Computer, Inc. is seeking an experienced Sr. Manager of Project Management to lead our team of project managers that oversee the end-to-end process of onsite server rack installations at customer data centers. In this critical role, you will collaborate closely with cross-functional teams, including Sales, Field Application Engineers, Design Engineers, and Operations, to ensure the seamless execution of technical design proposals tailored to customer requirements. Your expertise as a manager as well as in data center infrastructure, coupled with your exceptional project management skills, will drive the successful deployment of server racks while maintaining the highest standards of quality and customer satisfaction.

Requirements

Minimum of 12 years of experience in a management role.
Proven track record of successful leadership and team management.
Proven track record implementing new processes or introducing new project management tools to work more effectively.
Bachelor or Master's degree in an Engineering discipline or equivalent with a minimum of 10 years of experience in project management or program management.
Strong understanding of data center infrastructure and deployment, with a proven track record of successfully managing projects in this domain
Exceptional communication and presentation skills are a must, as the Project Manager will be required to effectively communicate with customers, suppliers, and internal teams regarding all aspects of onsite server rack installation support
Willingness to travel heavily and ad hoc as required for customer meetings, site surveys, and onsite server rack deployments. The candidate should be flexible and able to accommodate frequent travel demands to various locations both domestically and internationally, for extended periods of time
Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities in the designated office location.

Responsibilities

Lead and manage a team of project managers.
Set clear performance goals and expectations for team members. Conduct regular one-on-one meetings and performance reviews, and provide constructive feedback to support professional development.
Participate in the hiring process, including interviewing and selecting qualified candidates. Oversee a comprehensive onboarding process for new team members to ensure a smooth transition.
Implement new processes and the use of tools around the intake and management of onsite installation projects.
Responsible for managing all projects around onsite installation of rack solutions.
Work with sales and Field Application Engineering (FAE) teams to understand customer requirements and project scopes, including the specific needs for onsite server rack installations at customer data centers
Collaborate with Project Managers and design engineers to produce comprehensive design proposals and detailed delivery plans, specifically tailored to the onsite server rack installations
Oversee and manage customer projects, with a special focus on controlling project schedules related to onsite server rack installations. Provide daily or weekly status reports to stakeholders, highlighting progress and any potential concerns
Actively participate in or host customer meetings to discuss project status, timelines, and any server rack deployment-specific requirements, ensuring alignment with the customer's data center infrastructure
Collaborate with internal teams in regular meetings to review project status, identify challenges, and work towards solutions, with a specific emphasis on streamlining processes related to onsite server rack installation support
Ensure that the server rack installation processes adhere to industry standards and best practices, and constantly seek ways to improve efficiency and effectiveness in this domain
Conducting site surveys and assessments to understand the specific requirements and constraints of the customer's data center facility, ensuring that the proposed rack systems are optimized for the environment
Collaborating with the customer's IT and facility teams to coordinate the logistics of server rack deliveries and installations, considering factors such as access points, power availability, and cooling requirements
Supervising and coordinating the physical installation of server racks, ensuring proper placement, alignment, and cable management to guarantee optimal performance and accessibility
Troubleshooting and resolving any issues that arise during the onsite server rack installations, working closely with technical teams to implement timely solutions
Providing comprehensive documentation and reports of the onsite server rack installations, including diagrams, configurations, and any relevant post-installation recommendations