About The Position
The Senior Manager, PM is a key leadership role within the Customer Establishment organization. This position is responsible for leading and developing a team of Implementation Project Managers, while driving execution excellence, customer satisfaction, operational consistency, and continuous improvement across implementation processes. In addition to people leadership, the Sr. Manager, PM directly manages complex and high‑visibility customer implementations of CensiTrac and related service offerings. The role is accountable not only for successful delivery, but also for operational performance and measurable outcomes, including implementation efficiency, velocity, effort optimization, and customer satisfaction. The Sr. Manager, PM is expected to be highly data‑driven, leveraging metrics and KPIs to identify trends, remove bottlenecks, and continuously improve the implementation operating model. This role requires strong collaboration across internal and external stakeholders to ensure timely, high‑quality delivery of software and services.
Requirements
- 5–8 years of experience implementing / project managing software solutions in healthcare setting
- 2+ years of experience leading and managing project managers or delivery teams
- Demonstrated ability to use data and KPIs to drive decision‑making and operational improvements
- Exceptional presentation, communication, and stakeholder management skills
- Proven ability to lead, coach, and motivate teams
- Strong problem‑solving and analytical skills
- Well‑organized, detail‑oriented, and execution‑focused
- Self‑motivated individual with strong ownership mindset
- Proficiency with program management tools and methodologies
Nice To Haves
- Project Management certification (PMP or equivalent)
- Understanding of SPD workflows and ITS system
- Demonstrated impact using Fortive Business System / similar lean process methodologies
Responsibilities
- Operational Excellence & KPI Ownership
- People Leadership
- Continuous Process Improvement
- Internal Stakeholder Partnership
- Project Management – Critical / Complex projects
Benefits
- This position is also eligible for bonus as part of the total compensation package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
