Sr Manager Program Management - Operations - HYBRID

Nordstrom•Seattle, WA

11d•Hybrid

About The Position

As retail is ever-changing and the challenges become more complex and cross-functional, Nordstrom has assembled a centralized team who are charged with partner ing closely with leaders across business, merchandising, human resources, technology, and operations to deliver step changes in our results. Come join our Enterprise Operations team , focused on delivering enterprise-wide capabilities, plans, and data & insights, that advance Nordstrom's top strategic priorities. You’ll be a part of a small, high-impact team with deep experience in management consulting, finance, merchandising, product management, and operations. Within this mighty team, we’ve intentionally positioned this role to ensure the key rhythms and best practices are found and thoroughly tested within our Operations team as the team that leads from the front . We do this by creating connections across all functions across Operations , building strong analyses, narratives and visibility into the key strategies that will help us achieve our ambitions. This role will be responsible for building, maintaining , and progressing key partnerships , throughout Operations , necessary to drive and support an atmosphere of continuous improvement and operational excellence leading the Operations Portfolio through the development of processes, tools and business rhythms in support of the Operations Team as a whole . As a Senior Manager , on the Enterprise Planning & Delivery Team, you will play a critical role flexing across the operations teams , enabling senior leaders and their teams to drive the business through the support of our advancing operational practices . This position drives strategic initiatives, communications across operations, and execution of key processes and mechanisms across the team. This is a highly strategic and facilitative position that requires a combination of focus and flexibility , as well as a willingness to play an active, behind-the-scenes role. The role requires a highly resourceful individual with strong emotional intelligence, self- motivation and an understanding of how to drive effectiveness and transformation at scale. F lexing across operations teams to enable senior leaders and their organizations to drive the business forward. You will partner closely with the Operations Leadership Team to define and delivery a holistic roadmap that exceeds customer expectations and achieves financial goals. You will collaborate with key stakeholders across the enterprise to develop an approach and tactical actions that will strengthen our operational execution – focused on, but not limited to, program management elements. This requires a candidate that is motivated, proactive, results-oriented, and able to navigate ambiguity. Someone with a unique blend of strategic thinking, program and project management, and problem-solving skills – both quantitative and qualitative. The day-to-day work will include crafting compelling communications materials, developing effective processes, tools and templates, and meeting with leaders and teams across operations. This position reports to the Senior Director, Enterprise Planning & Delivery.

Requirements

A Bachelor’s degree and 10+ years of related experience (e.g., strategy consulting, program management, merchandising/inventory/supply chain/operations).
Strong business acumen and demonstrated success in formulating strategy and guiding implementation.
Effective at driving complex multi-stakeholder processes and cross-team programs to desired results while managing risk.
Demonstrated strong capability in verbal and written communications skills for a large, multi-discipline organization.
Proficiency in telling the story through PowerPoint and Word narratives
Ability to create effective relationships, influence and collaborate internally and externally at all organizational levels.

Nice To Haves

Experience in data analytics and financial modeling is a plus

Responsibilities

Strategic Initiatives: Drive intra-operations strategic initiatives and provide thought leadership. This includes identifying issues that impede Nordstrom’s success and provide solutions/recommendations. Create materials to drive decision making and alignment on strategic initiatives in both PowerPoint and Word narratives.
Problem solving: Take on key business questions and drive to recommendations and execution. This includes the ability to source and collect data, analyze or build models to interpret data, and drive to action, including the creation of materials to drive cross-functional leadership teams to make decisions.
Business Measurement : You will have accountability for engaging with each operations team to define and provide visibility to overall goals and KPIs for Operations and drive the overall Operations Portfolio governance process. This will include developing data and measurement standards, defining consistent measurement efforts that align to business outcomes and working with leaders to communicate progress.
Communications : Drive internal communications strategy, events and initiatives. Work with key partners such as HR, Internal Communications and business peers to deliver a communications plan with a heavy focus on strategic vision, priorities, change management, and employee engagement.
Leadership Effectiveness: Connect with key leaders of the Operations team and provide insight s to support key strategic decisions . Assess current meetings and decision making forums and provide recommendations for increasing effectiveness and the appropriate sequence/cadence . Ensure preparation and agendas for meetings are understood so that meetings are highly productive and follow up/accountability measures are in place. Identify , recommend, and lead forums designed to create cross-functional awareness and intentionally sequenced delivery Evaluate existing forums and recommend changes to increase effectiveness Define and create connections to solve complex problems Drive measurement and accountability processes Serve as the p rimary point of contact for Operations Business Operations Managers and the Operations Leadership Team during key operational rhythms and annual planning cycles Represent Operations in cross-functional stakeholder forums Develop and maintain program management best practices across the operations por t folio , including regular reviews, operational readiness and monitoring during peak volume times, and continuous improvement mechanisms Coordinate real-time decision-making across various stakeholder groups Support ad hoc performance requests and deep dives Identify and align on action items and prioritization for future events – rolling forward into the next phase of planning