Sr. Manager, Professional Services

Visa•Atlanta, GA

5d•Hybrid

About The Position

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients. The US Consulting Practice within Visa Consulting & Analytics provides consulting and solution services for Visa’s largest issuers and merchants in the United States. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability. The VC&A team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. You will join our consulting team and play a role in planning, selling, delivering and implementing high impact projects and solutions with merchant and co-brand partners. This person will develop initiatives to promote balanced and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner. Potential engagements could include product development, program launch, customer acquisition, customer life cycle optimization, retention improvement, benchmark analysis, profitability improvement. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Strong analytical skills, with demonstrated intellectual and analytical difficulty
Self-motivated, results oriented individual with the ability to handle numerous projects concurrently
Outstanding communication, storytelling and facilitation skills
Collaborative, diplomatic, and flexible, able to work effectively in matrixed organization.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Prior experience at large management consulting firm or a strategy or program role (e.g., loyalty, co-brand) at a merchant
Experience using financial indicators to measure business performance with a significant focus on impacting return on investment
Experience working with merchants with additional exposure to retail, platform, or foodservice merchants a plus
Proven expertise in business development, account management, or go-to-market strategy
Technologically savvy, curious, up to date with digital trends and applications

Responsibilities

planning, selling, delivering and implementing high impact projects and solutions with merchant and co-brand partners
develop initiatives to promote balanced and profitable growth