Sr Manager, Product Operations - Transformation Adoption

Charles Schwab • Austin, TX

124d

About The Position

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us 'challenge the status quo' and transform the finance industry together. The Digital Retail team is responsible for delivering world-class client experiences across Schwab.com, the Schwab Mobile app, and our digital messaging and content platforms. In Digital Retail we empower investors to Own Their Tomorrow by delivering industry-leading, exceptional digital experiences, supporting ~10 million unique monthly users and +150 million monthly logins. We are seeking a dynamic and outcome-driven Senior Manager of Product Operations with a strong focus on communications, change management, and content creation. This role will be a critical enabler of our product transformation journey within Digital Retail organization, ensuring that teams adopt new ways of working, align to shared standards, and remain focused on delivering measurable business outcomes. The ideal candidate will bring extensive knowledge of product management practices and frameworks, coupled with the ability to craft compelling content and narratives. A background in marketing, consulting, content development, or storytelling is strongly preferred to help translate complex change into clear, engaging, and actionable guidance.

Requirements

• 7+ years of experience in product management, product operations, or related functions with a deep understanding of the product development lifecycle (PDLC) and agile practices.
• Strong background in change content development, marketing or other related function (preferred).
• Proven ability to communicate product concepts, standards, and practices to diverse audiences in clear and compelling ways.
• Demonstrated success leading large-scale change in a complex, cross-functional, or enterprise environment.
• Exceptional writing, editing, and presentation skills; able to simplify complex frameworks into engaging content tailored to various audiences.
• Ability to influence without authority, build trusted relationships, and navigate ambiguity.
• Strong program management and organizational skills with proven ability to juggle multiple priorities.

Nice To Haves

• Prosci or equivalent change management certification (preferred but not required).

Responsibilities

• Develop and lead change management strategies to drive adoption of new product practices, processes, and tools across 100+ product teams.
• Partner with Product, Technology, and Design leaders to embed outcome-focused thinking and a continuous improvement mindset.
• Identify and manage change risks, resistance, and adoption metrics.
• Create and deliver engaging communications (presentations, newsletters, playbooks, FAQs, all hands, toolkits) that simplify complex product and transformation concepts.
• Transform product management frameworks and PDLC processes into concise playbooks, toolkits, and templates with clear presentations.
• Establish consistent narratives around transformation goals, outcomes, and progress across audiences.
• Leverage marketing and content development skills to ensure communications are compelling, creative, and outcome-oriented.
• Build and maintain content libraries that support product managers and teams in adopting new operating models and standards.
• Partner with learning teams to create training, onboarding, and enablement programs that accelerate adoption.
• Act as a visible champion for outcome-focused product management and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities