Sr Manager, Patient Support Services Engagement

Regeneron Pharmaceuticals

79d • $132,400 - $216,000

About The Position

The Sr. Manager, Patient Support Services Engagement position is a critical role in a fast-paced, energetic US Market Access group. Under the direction of the Rare Disease lead, this individual will be responsible for supporting the launch of a new rare disease product, as well as ongoing operational support for existing rare disease products. This individual will develop and maintain a high-level of collaboration and integration with all cross-functional Regeneron staff, including Field Teams, Brand Marketing, Training, Market Access, Trade, Reimbursement, and Market Research.

Requirements

• 8+ years of pharmaceutical experience.
• Bachelor's degree at a minimum.
• Rare Disease patient support program experience.
• Previous case management experience.
• Deep understanding of the Patient Services internal and vendor landscape.
• Excellent organizational and communication skills.
• Experience in managing a buy and bill reimbursement or patient assistance program.

Nice To Haves

• Previous social work experience.
• Launch experience within the Rare Disease space.

Responsibilities

• Support the launch activities of a new product in rare disease by communicating the patient and provider needs into process and technical requirements.
• Develop new, and iterate on existing, program SOPs, job aids, call guides, correspondences and materials, including all necessary reviews through legal, regulatory, privacy, and compliance.
• Provide insights on challenges and opportunities to inform appropriate strategies and tactics to best support this patient community.
• Manage the vendor(s) associated with operating the program, including budgets, contracts, performance, impact measurements, and compliance.
• Manage the shared ‘ways of working’ between partners, including overarching process design and vendor workflows.
• Create materials that support program messaging, such as brochures, apps, websites, SMS content, etc.
• Help develop training materials and participate in train-the-trainer sessions with vendors to ensure understanding of program materials as well as the CRM system.
• Provide cross-brand support by assessing and implementing process improvements across all Rare Disease products.
• Follow all laws, regulations and policies that govern the conduct of Regeneron activities.

Benefits

• Health and wellness programs.
• Fitness centers.
• Equity awards.
• Annual bonuses.
• Paid time off for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees