Sr. Manager, Patient Services Product Owner

Pfizer • New York City, NY

20h • Hybrid

About The Position

Use Your Power for Purpose Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing innovative and impactful technology solutions across all functions—from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Your contributions will be instrumental in developing and supporting robust software for our business, fostering a culture that promotes innovation, and striving to improve patient care and healthcare outcomes. Overview The Senior Manager, Polaris Integration Product Owner is accountable for the backlog and roadmap of integrations and interfaces across Polaris CRM and connected applications. This includes websites, DocuSign, Hermes/SMS, secure messaging, and data pipelines. The role defines API contracts, non-functional requirements, and release plans to ensure seamless interoperability between Salesforce and integrated platforms. This role translates business requirements into scalable solutions and ensures timely delivery through close coordination with Business Analysts, Admins, and Development teams. This role plays a pivotal role in driving technical strategy, development, and implementation of digital solutions. The purpose of this role is to lead a team of technical experts, collaborate with cross-functional teams, and ensure the successful delivery of complex digital solutions across business units that enhance customer experience and drive business growth—ultimately ensuring successful implementation of CRM solutions that improve patient engagement and deliver business value.

Requirements

• Bachelor of Science degree in Information Management, Computer Science, Engineering, or Technology Management.
• 6 + years of experience in product solutions management, preferably in the pharmaceutical industry.
• 5+ years of experience in business analysis, requirements definition, and/or project management.
• Proven success delivering solutions using Agile development methodologies (e.g., SAFe, Disciplined Agile).
• Strong analytical skills and ability to communicate complex technical concepts to non-technical audiences.
• Experience managing cross-functional teams and vendor relationships.
• Strong financial and budget acumen.
• Proficiency in Microsoft Office tools (Project, Word, PowerPoint, Excel).
• This position requires permanent work authorization in the United States.

Nice To Haves

• Experience with commercial processes in pharmaceutical companies.
• Certified Project Management Professional (PMP), Certified Scrum Master (CSM), or equivalent agile certification.
• High awareness of internal and external technology trends.
• Demonstrated ability to mentor and manage technical leaders and develop talent.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Responsibilities

• Own and manage the integration backlog and roadmap, prioritizing features and enhancements across Polaris CRM and connected systems.
• Define API contracts and non-functional requirements to ensure secure, scalable, and high-performing integrations.
• Develop and maintain release plans for integration components, ensuring alignment with business priorities and compliance standards.
• Translate complex business requirements into scalable solutions.
• Define and enforce configuration standards to maintain consistency and quality across all CRM components.
• Develop and maintain the end-to-end product vision and 18-month roadmap.
• Champion the voice of the customer in all configuration decisions, ensuring solutions deliver exceptional usability and business value.
• Collaborate closely with Business Analysts, Admins, and Development teams to plan and execute sprints that meet delivery timelines and quality expectations.
• Lead technology selection and vendor evaluation processes, including contracting and implementation, to ensure optimal solutions and cost efficiency.
• Provide technical leadership and oversight for multiple concurrent projects, ensuring on-time, on-budget, and compliant delivery.
• Maintain governance and prioritization frameworks, enabling transparent decision-making and effective resource allocation.
• Manage project budgets and actual spend, ensuring financial accountability and adherence to commercial and digital processes.
• Review functional and technical designs to confirm usability, scalability, and alignment with business objectives.
• Actively participate in program governance, communicating goals, progress, and impact to stakeholders at all levels.

Benefits

• participation in Pfizer’s Global Performance Plan with a bonus target of 17,5% of the base salary and eligibility to participate in our share based long term incentive program
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
• paid vacation, holiday and personal days
• paid caregiver/parental and medical leave
• health benefits to include medical, prescription drug, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level