Sr. Manager, Partner Success

Sophia Learning

8d

About The Position

We are seeking a results-driven, growth-oriented Senior Manager of Partner Success to join our expanding Partnerships team at Sophia. This role will manage a team of Partner Success Managers and Associates while also leading the day to day of our highest impact partnerships. In this role, the Sr. Manager, Partner Success will be responsible for understanding and offering solutions to partners’ organizational objectives to help them to achieve their goals. They will do that by creating and introducing new strategic initiative ideas (including research, conference collaborations, thought leadership activities, marketing campaigns, etc.) and managing the launch process for new partners with both internal and external stakeholders. Their goals will include outreach/communication goals as well as partner retention and growth. The primary goals of this role will be focused on coaching a team of Partner Success Managers/Associates while being responsible for the team’s growth and retention. A candidate will be successful in this role if they are proactive, an innovative problem solver, and are continuously seeking opportunities to provide value to our partners through data and insights.

Requirements

• Must be a strong communicator to all levels of an organization with an ability to build relationships with clients and peers
• Must have exceptional presentation skills, and the ability to quickly alter approach based on client response.
• Sell ideas internally and externally: influence internal teams and external clients to drive quality execution
• Ability to analyze and present data and findings clearly, concisely, and accurately, and be able to draw meaningful conclusions and recommendations for action
• Ability to work cross-functionally.
• Must be self-motivated and can motivate others
• Must be detail-oriented and able to manage multiple projects on varying timeline.
• 6+ years managing clients (e.g. Client Success OR Partner Success OR Account Management OR Engagement Manager)
• Experience in the Higher Education industry required
• Bachelor’s degree required.

Nice To Haves

• Previous experience in a startup or fast-paced environment preferred but not required

Responsibilities

• Develop relationships directly with universities to drive engagement.
• Be an effective storyteller, with strong presentation skills, who can successfully articulate Sophia's value proposition, overcome objections, and build trust and credibility to influence decision makers and secure business.
• Partner with leadership teams across client organizations to plan and execute communication strategies and engagement events.
• Lead, coach and own the professional development of a team of Partner Success Managers and Associates.
• Manage complex escalations from partners and internal teams, coordinating with Product, Operations, Academics, Learner Support, and Engineering to drive resolution and prevent recurrence.
• Collaborate cross-functionally to operationalize and scale partner engagement tactics.
• Proactively present growth opportunities that align with the partner’s strategic mission and assist in reaching growth goals.
• Work with marketing, creative, and product teams to support the strategy needs.
• Monitor partner health and utilize data to provide value and drive strategic conversations with accounts.
• Assess client needs and provide feedback to the leadership team.
• Other responsibilities as assigned.

Benefits

• SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts.
• Non-exempt employees are eligible for overtime pay, if applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level