Sr Manager, Operations

SBM Offshore•Sunnyvale, CA

12d

About The Position

Assist with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including any and all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.

Requirements

A.A. Degree required in Business Management, or a related field with 2+ years of experience; or equivalent combination of education and experience.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods and equipment and willing to share with team.
Knowledge of the upkeep and care of the cleaning equipment.
Knowledge of cleaning compounds and chemicals, and their safe, efficient use.
Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
Knowledge of Microsoft Office and Computer Skills.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and general public.
Carries out management responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
Ensure employees are properly trained on tasks and safety requirements.

Nice To Haves

CPR/AED/First Aid certification a plus.
Bilingual a plus.
May be required to have a valid driver’s license.
Completed all safety and task training certification.
May be required to be forklift certified.
Bilingual a plus

Responsibilities

Responsible for supporting overall direction, coordination, and evaluation of the account
Helps to plan and develop work schedules to ensure contracted service
Inspect and evaluate physical condition of establishment for safety and quality
Audit and maintain inventory, supplies and equipment
May be assigned responsibilities within insite compliance
Investigate and promote improved equipment and methods
Review customer service requests to ensure quality and priority
Analyze and facilitate budgets to identify areas of cost savings and improvement
Ensure site meets continuously budgeted goals
Assist with the advancement of developing new markets, increasing market share and obtaining a competitive position in the industry
Coordinate program specifications and requirements for potential proposals and contracts
Help prepare and maintain reports on all financial aspects of the business, including forecasting and trends
Ensure safety and regulatory compliance with local, state, and federal regulations such as, FLSA, OSHA, ADA, etc.
Act as liaison between company, customers, clients, employees, and subcontractors
Conduct meetings to maintain consistent, timely and effective communication within all levels of the business (customers, clients, and employees)
May stand in for management when needed