Sr. Manager, Operations Retail Sales & Service

Bass Pro Shops

84d

About The Position

The Senior Manager of Operations for Retail Sales and Service is responsible for the development and execution of the strategic direction associated with driving retail sales and the overall customer experience. The Senior manager is responsible for delivering the customer experience strategy, sales development strategy, sales training programs, and customer/Outfitter facing operational process development and standardization. This includes, but is not limited to Fishing, Fly Fishing, Marine, Camping, Hunting, Shooting, Clothing, Footwear and Home/Gifts. This role works closely with partners in Learning & Development, Merchandising and Marketing to develop a long term, sustainable strategic approach driving retail sales growth and customer experience.

Requirements

• Minimum Degree Required: High School Diploma or Equivalent
• Preferred Degree: Bachelor's Degree
• Years of experience: 4-6 Retail industry experience required
• Leadership strength, strong communication skills and knowledge of process development
• Ability to think strategically and align functional areas with the vision of the organization
• Develop strong, cross functional partnerships

Responsibilities

• Leads efforts in developing a selling and service culture for retail stores, including the education and resources to support and sustain behaviors.
• Implements training and learning activities for retail Outfitters (employees) to develop product knowledge and selling skills, drive key business initiatives, product launches and overall Customer engagement.
• Collaborates with cross functional partners to ensure initiatives align with company’s vision.
• Communicates sales driving initiatives, presenting operational improvement opportunities, and developing recommendations that seeks to address industry trends, competitive advantages, and compliance to Retail Leadership.
• Drives significant and measurable improvement in retail customer experience strategies to enhance the unique customer experience.
• Oversight and direction as it pertains to the customer feedback surveys, customer comments, and initiatives that impact/improve the customer experience.
• Develops and provides oversight/direction on the sales training content/strategy to ensure the intended customer experience grows in Retail.
• Oversees the development and communication of customer experience initiatives in conjunction with cross functional partners.
• Regularly participate in store visits to ensure execution of the stated expectations.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees