Sr. Manager, Operations Planning, Performance, & Workforce Management

Somatus•Mclean, VA

35d

About The Position

As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home. It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you? Showing Up Somatus Strong We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make: Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say. Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more. Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients' lives or our partners' best interests. Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions. Tenacity: We see challenges as opportunities for growth and improvement - especially when new solutions will make a difference for our patients and partners. Showing Up for You We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including: Subsidized, personal healthcare coverage (medical, dental vision) Professional Development, CEU, and Tuition Reimbursement Curated Wellness Benefits supporting teammates physical and mental well-being Community engagement opportunities And more! The Sr. Manager, Operations Planning, Performance, & Workforce Management ("Sr. Manager, Operations") will be responsible for leading various operational processes and initiatives to drive improvements to financial targets, client-facing goals, and operational efficiency metrics. The role will report to the Assistant Vice President of Operations. The Sr. Manager, Operations will help drive improvements to operational processes and respond to trends in various metric categories (productivity, financial, clinical, patient satisfaction). This role will enhance thought leadership within the broader clinical operations organization, bringing perspectives on how to meet operational and financial performance objectives.

Requirements

Bachelors' degree (ex. - business management, operations, engineering, finance, economics, mathematics)
5+ years experience in operations, business management, or finance role
3+ years in a workforce management/planning role
3+ years experience analyzing operational or financial data (e.g., productivity and workforce data, budgets, etc.)
Intermediate proficiency with Microsoft Excel
Highly organized and attentive to detail

Nice To Haves

Experience working in the healthcare industry

Responsibilities

Build staff work schedules and setting dialer priorities
Balance capacity and adjusting ramp assumptions
Set workforce management/planning technology agenda and submit requests to technology teams
Manage appointment scheduler rules
Own roadmap for staff productivity tracking dashboards, set threshold analysis and goals for staff productivity and balanced scorecard analysis, advising operations improvement and margin management initiatives.
Maintain capacity plan and inputs to financial forecast
Develop and/or improve staffing/caseload models
Drive realization of operational cost management and productivity enhancement initiatives
Identify critical process and performance gaps and lead initiatives to drive improvements
Perform ad hoc analyses (New population builds, Operational inputs to FP&A to price new client and market implementations, Ops cost reduction opportunities, Enrollment initiative impact projections, Quality initiative impact projections)