Sr. Manager, Operations Management

CIBC•Chicago, IL

3d•$115,000 - $140,000•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com The Syndication Servicing Team Manager is responsible and accountable for leading the syndication servicing team within Loan Services. This position manages daily syndicated loan operations, drives team responsibilities, and ensures alignment with CIBC’s strategic initiatives. The manager will foster a culture of coaching and growth, resolve client issues, and oversee the team’s performance and development. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

Requirements

Bachelor’s degree in Business, Finance, or a related field.
5+ years of experience in loan servicing, banking, or a related financial services environment.
Experience with ACBS (Advanced Commercial Banking System) is required
Proven experience in team management and leadership.
Strong analytical skills with the ability to leverage data in decision-making.
Excellent communication, coaching, and interpersonal skills.
Demonstrated ability to develop metrics and drive process improvements.
Experience partnering with internal departments and stakeholders.

Responsibilities

Drive team responsibilities, ensuring accountability and performance.
Resolve client issues with professionalism and efficiency.
Manage and monitor the team, ensuring alignment of priorities with CIBC initiatives.
Coach team members and support their professional growth.
Monitor the loan portfolio, ensuring accuracy and compliance.
Develop and implement metrics to measure team performance and service levels.
Partner with Line of Business (LOB) and other Loan Services teams to enhance productivity and communication.
Leverage data to inform decision-making and drive process improvements.
Ensure the team meets SLA requirements, including reconciliation and past due management.
Create, maintain, and update team policies and procedures.
Participate in or lead departmental projects focused on process improvement.

Benefits

At CIBC, we offer a competitive total rewards package.
This role has an expected salary range of $115,000 - $140,000 for the market based on experience, qualifications, and location of the position.
The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component.
CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.
At CIBC, your goals are a priority.
We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.