Sr. Manager Operations Field Support

Monro•Fairport, NY

16d•$100,000 - $145,000

About The Position

Reporting to the Director of Operations Support, this individual represents a central point of contact across and among the entire organization for matters that involve Store Operations. This role is integral to how the Store Operations Leadership Team (Divisional SVP’s, RVP’s, DM’s)plans, manages, and controls its business from both operational and financial perspectives. The Operations Support Field Manager is tasked with consistently representing the “Voice of the Field” during cross-functional activities at the Store Support Center by leveraging insights and strong partnerships developed with Divisional VPs, Regional Vice Presidents, and District Managers. They must effectively establish strong credibility with the Monro Leadership Team. This role is one of several “Gatekeepers” for all communications and initiatives sent from the Store Support Center to the stores. Maintaining a positive, constructive attitude is critical as this role sits at the crossroads between the Store Support Center and Field as change occurs on a regular basis.

Requirements

Associate or Bachelor’s degree preferred in Business or related field.
Minimum 5 years managerial/multi-unit experience.
Must be able to multi-task/problem solve and possess strong analytical and time management skills.
Possess strong interpersonal skills to deal effectively with a wide variety of people assertively and confidently.
Self-directed team player with the ability to manage multiple active improvements.
Pro-active, process driven, with a strong focus on understanding of the business drivers and values.
Must be a result oriented, change agent, with the ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus for chosen solutions.
Proven influence and collaboration skills and ability to effectively interact with management to identify, develop, and implement process improvements.
Able to be flexible and adapt to different work groups, work styles, and work environments.
Ability to quantify the impact to process metrics and financials.
Ability to develop creative solutions to problem-solving.
Strong verbal and written communication and presentation skills, including presenting to large groups.
Must be skilled in the use of Microsoft suites of office products.
Enthusiastic, energetic, and highly driven.
Works well in the collaborative work environment.
Travel up to 50% in field operations.

Responsibilities

Participates and provides leadership in the following areas of focus, including but not limited to Monro. Forward initiatives, DM-oriented sales planning and onboarding, store-level process improvement, participation in business reviews, learning and development subject matter expert, inventory compliance and process improvement, building & equipment maintenance, asset accuracy, leadership meeting agenda design and content development, and overall subject matter expert for major organizational initiatives.
Given the unique vantage point of this role, this individual develops and reviews all store-oriented policies and procedures and challenges business practices to make them better and more effective.
This person also anticipates future needs well in advance such that the business achieves the highest level of operational compliance, consistency, and accountability at stores.
Works closely with Field Leadership and Ops Support and cross-functional project teams to ensure projects have feedback from the store perspective.
Actively participates cross-functional business review meetings.
Supervise Auditors to ensure completion of Tire Cycle Counts (TCC), Oil Cycle Counts (OCC), Physical Inventories (PI), Lift, Safety, Building & Equipment Inspections in Districts with a District Manager vacancy.
Ensure District Managers are Trained on how to complete TCC’s, OCC’s, PI’s, Lift Inspections and Safety Inspections by leveraging Field Auditors.
On occasion Support Field Auditors and the Loss Prevention team with Investigations.
Administer and Manage the District Manager Onboarding Program from the NUA until the District Manager is assigned.
Develop recommendations for VAST enhancements, work with IT to on Business requirements and UAT.
Develop recommendations for process improvements and efficiencies.
Works directly with Inventory & Facilities to ensure alignment on major task completion.
Manage Operations Support Compliance Auditors.
Owns the development and implementation of VAST enhancement processes and in-store process improvement.
Assist with or manage other projects as assigned; perform other duties as assigned.
Attend Meetings with DM’s, RVP’s and SVP’s as assigned.
Interact with third-party vendors as required.
Develops, monitors, and updates all store operations policies and procedures that impact the stores and their relationships with Store Support Center departments.
Ensures that policies are properly understood at the field level and reinforces the importance of consistent compliance.
Partners with training to continually educate the DMs and SMs on such procedures, initiatives, etc., and develops store-level awareness programs.
Work with training and development to implement reporting and training tools to maximize the effectiveness of DM and SM roles.
Recommends necessary DM and store tools to increase exception visibility and performance by store.
Represents as a Point Person for coordinating Operations Support activities associated with the New Store opening operational strategy and execution.
Partners with the Monro Training team to provide programs that support store managers and their teams in the efforts to provide ‘best in class Store Support for our guests.
Works strategically with IT to deliver innovative tools that enhance the store’s capabilities.
Works closely with the Field Leadership to ensure corporate initiatives are communicated and executed out to the field organization in a timely manner.
Develops and leads testing strategies in the field.
Directs execution, monitors progress, and end date, and delivers feedback.
Builds strong partnerships in both the Store Support Center and field.
Acts as a communication hub and gatekeeper.
Manages corporate communication/direction to the field to ensure consistency.