Sr Manager, Operations Excellence

McDonald's Corporation • Chicago, IL

23h

About The Position

The Senior Manager, Operations Excellence (Technology Communications) leads the strategy and execution of franchisee-facing and internal communications that support US technology deployments, adoption, and support. This role manages a team of three individual contributors and partners closely with Technology, Operations, System Communications, and cross-functional teams to deliver clear, timely, and actionable communications.
Balancing strategic planning with hands-on leadership, this role ensures communications are aligned to deployment milestones, grounded in field realities, and designed to enable restaurant teams and owner/operators to successfully adopt new tools and processes. The Senior Manager serves as a trusted communications leader, translating complex technology initiatives into practical, engaging messages that drive understanding and action.

Requirements

• 8+ years of experience in communications, change management, operations, or related disciplines.
• Demonstrated experience developing communications for franchisees, field operations, or consumer-facing technology deployments strongly preferred.
• Proven ability to translate complex technical concepts into clear, actionable messaging for diverse audiences.
• Strong written and visual communication skills, with experience creating engaging presentations, toolkits, and enablement materials.
• Experience supporting large-scale technology or program deployments and driving adoption through communications.
• Demonstrated ability to partner with senior leaders, provide strategic recommendations, and execute effectively.
• Strong people leadership skills, with experience leading and developing high-performing teams.
• Ability to thrive in a fast-paced, evolving environment, balancing structure with flexibility.

Responsibilities

• Serve as a communications leader for technology deployments, providing strategic guidance while remaining closely connected to execution.
• Lead franchisee- and restaurant-facing communications for technology deployments, including toolkits, FAQs, job aids, visual guides, and activation materials.
• Craft clear narratives and messaging that explain what is changing, why it matters, and what actions are required.
• Own communication planning and calendars aligned to deployment milestones to ensure consistency, clarity, and timeliness.
• Build strong relationships with cross-functional partners to address unique communication needs and ensure alignment.
• Partner with senior leaders, subject matter experts and cross-functional teams to ensure communications align with business objectives and field needs.
• Translate US Technology initiatives into clear communication priorities and execution plans.
• Apply change management best practices to communication strategies to support readiness, adoption, and sustained use of new technology solutions.
• Partner with Operations teams to identify adoption risks and proactively address barriers through targeted communications.
• Incorporate feedback to continuously improve messaging and materials.
• Support internal communications that promote engagement, awareness, and understanding of US Market Technology priorities.
• Develop and amplify leadership communications across multiple channels to strengthen cross-functional education and enablement.
• Lead, coach, and develop a team of three individual contributors, setting clear expectations and fostering growth and accountability.
• Act as a player-coach, directly contributing to high-priority communications while delegating and developing team capabilities.
• Build and manage an intake and prioritization process to ensure work is aligned to business priorities and resourced appropriately.
• Establish quality standards and consistent ways of working to ensure high-impact, reliable communications.
• Manage on-call schedule for after-hours critical support communications.

Benefits

• This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO).
• This position is eligible for a bonus, calculated based on individual and company performance.
• This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed