Sr Manager, Operations Analytics
About The Position
At LendingClub, we’re committed to helping our members improve their financial health. The Senior Manager, Operations Analytics leads the team responsible for delivering clear, actionable performance insights across Service, Sales, Collections, Banking, and Back Office Operations. You will partner closely with Operations and Finance leadership to translate complex data into strategic decisions—driving operational excellence, measurable financial impact, and long-term operating leverage in service of improving the member experience. This role combines team leadership, financial modeling, and enterprise-level transformation in a fast-paced, data-driven environment.
Requirements
- Bachelor’s degree in Data Analytics, Business, Computer Science, Statistics, Finance, or a related quantitative field (Master’s degree or MBA preferred), or equivalent experience
- 6–10+ years of progressive experience in Operations Analytics, Business Analytics, Strategy, Finance, or Consulting, including experience leading analysts or cross-functional initiatives
- Proven ability to lead and develop high-performing analytics teams and influence cross-functional stakeholders
- Strong financial and operational acumen, with demonstrated success translating operational improvements into measurable financial impact (cost savings, efficiency gains, ROI, P&L outcomes)
- Advanced analytical and modeling expertise, including scenario analysis, workforce/capacity planning, and business case development
- Strong executive presence with the ability to translate complex data into clear, decision-ready insights and narratives
- Experience partnering with senior leaders to drive strategic initiatives and enterprise-level transformation
- Advanced proficiency in Excel and PowerPoint, with strong SQL and Tableau experience (Python a plus)
- Familiarity with contact center performance metrics (AHT, occupancy, adherence, shrinkage) and/or financial operations productivity metrics (throughput, turnaround time)
Nice To Haves
- Financial services experience preferred (Personal Loans, Credit Cards, Banking); Lean / Six Sigma or formal process improvement experience a plus
Responsibilities
- Lead and develop a team of Operations Analysts, establishing Operations Analytics as the source of truth for KPI insights across Operations
- Deliver executive-ready reporting and performance diagnostics that highlight trends, risks, and opportunities
- Build scalable reporting frameworks and analytics infrastructure that support frontline execution and enterprise visibility
- Identify, size, and prioritize transformation initiatives, quantifying cost savings, productivity gains, staffing implications, and revenue enablement
- Partner closely with Finance to develop business cases, ROI models, scenario analyses, and investment trade-offs aligned to planning frameworks
- Establish tracking mechanisms to measure realized vs. projected operational and financial impact
- Provide analytical leadership for strategic initiatives, including automation, vendor strategy, AI enablement, and process redesign
- Ensure data integrity, metric consistency, and governance across operational and financial reporting
Benefits
- medical, dental and vision plans for employees and their families
- 401(k) match
- health and wellness programs
- flexible time off policies for salaried employees
- up to 16 weeks paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
