Sr. Manager, Omni Operations

Coach America•New York, NY

6d•$130,000 - $140,000•Hybrid

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Primary Purpose: The Senior Manager of Omni Operations / People Systems & Reporting leads the implementation of all people systems / processes & reporting initiatives across the North American Retail & Coffee Shop organizations. This role involves developing & implementing strategies that support the growth of the business, improve the employee experience & drive innovation while ensuring alignment with regulatory and compliance standards. This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team.

Requirements

Strong written and verbal communication and presentation skills.
Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.
Experience working across many functional areas of a company. Can successfully relate to and communicate with individuals at all levels of the organization and can collaborate with various backgrounds and styles.
Ability to gain consensus and work in a challenging, fast paced and highly collaborative environment.
Ability to implement strategies, monitor progress and make necessary adjustments to achieve objectives.
Ability to proactively troubleshoot and problem solve.
Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
Creativity, practicality and ability to deal with complex business matters.
Superior follow through, organization and customer service oriented.
Bachelor's degree preferred; 6+ years of relevant work experience including 3+ years of operations or systems experience with a retail focus. An equivalent combination of work experience and education will be considered.
Superior computer skills & overall systems savvy, with advanced working knowledge of Word, Excel & people systems (HCM, scheduling and time & attendance).
Experience in managing and developing a team.

Nice To Haves

Proficient in managing reporting and BI tools, ideally with AI or automation skills.
Curiosity and a passion to learn and to make an impact.

Responsibilities

Responsible for the ongoing management and continuous development of our people systems - Legion (scheduling), PeopleHub (HCM), Time & Attendance and Varicent (incentives & CS tips) across the NA organization.
In partnership with HRIS, IT and cross-functional teams, develop and define requirements for the changes / enhancements necessary to support the business. Ensure any process variations for different channels / countries are considered.
Lead the testing, training, communication and procedural documentation for all updated and new system enhancements / implementations.
Partner on development / ongoing management of our labor strategy. Work with Finance and Field Leadership to implement and evolve the labor model. Ensure Legion is configured / leveraged for scheduling optimization and is consistently maintained to scale with the growth of the business.
Implement processes to audit scheduling and time & attendance systems weekly, following up with field teams to ensure compliance.
Manage Teamshare and all incentive programs. For each program / incentive, establish guidelines, implement a process to analyze / read results and execute payout process based on payment type.
Lead the development of the Goals Management application. Ensure strategy remains aligned with the development of the labor model and SDA program.
Responsible for the development / ongoing management of all field reporting - includes the Pulse, scheduled reports and real time reports. Partner with the Finance and Buying teams to ensure alignment with corporate reporting.
Manage the Wardrobing Allowance and Coffee Shop Uniform programs, including communication, updates to the application, ordering execution with cross functional teams and employee level taxation with the Payroll team.
Partner with HR and Legal on all employee related regulatory / compliance / health & safety topics / issues.
Develop and maintain an expert level of knowledge for all in-store processes, applications and systems.
Maintain a strong working knowledge of all policies and procedures.
Stay current with changes to the business that could necessitate process, application or report updates. Define and prioritize any new needs in order to manage it within the current priority list and within the available resources.
Leverage data / analytics to identify trends, uncover opportunities and drive continuous improvement initiatives.
Explore and seek input for new technology solutions to further improve field operations.
Collaborate with local and international business units to share information and best practices. As appropriate, collaborate and share best practices across brands.
Support Omni Operations initiatives / projects on an as needed basis.
Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues.