Trinity Health-posted 13 days ago
Full-time • Manager
Pittsburgh, PA
5,001-10,000 employees

As the Senior Manager of Service Coordination & Support Services in the Behavioral Health department at Pittsburgh Mercy, you will provide strategic and operational leadership for multiple programs, including Service Coordination, DUI Services, Psych & Social Rehab, Supported Employment, and Enhanced Clinical Service Coordination. Your role is critical in ensuring compliance with federal, state, and county regulations, maintaining high-quality care, and driving financial performance. By fostering a culture of excellence and collaboration, you will help Pittsburgh Mercy deliver exceptional behavioral health services and support our mission to serve the community with compassion and innovation.

  • Program Oversight: Provide direct operational leadership for assigned programs, ensuring compliance with regulatory requirements and adherence to Pittsburgh Mercy’s mission and policies.
  • Quality Assurance: Develop and implement policies and procedures, monitor program performance, and maintain clinical competencies for care delivery.
  • Strategic Planning: Contribute to annual strategic initiatives, identify opportunities for improvement, and execute plans to enhance program effectiveness.
  • Financial Management: Monitor budgets, optimize billing and documentation practices, and track financial KPIs to ensure program viability.
  • Team Leadership: Oversee recruitment, retention, and training of staff; provide supervision and support to program managers and team members.
  • Community Engagement: Represent Pittsburgh Mercy in stakeholder meetings, promote culturally responsive practices, and collaborate with internal and external partners to advance behavioral health services.
  • Master’s degree in psychology, social work, counseling, marriage and family therapy, or related field.
  • Minimum of 5 years in a supervisory or program management role, including direct supervision of staff.
  • Strong knowledge of behavioral health industry laws, regulations, policies and procedures which govern the assigned program area
  • Solid clinical background in behavioral health services.
  • Act 33/34/73 clearances required at time of hire.
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 403B
  • PTO
  • Paid Holidays
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