Sr Manager, Northeast Service Operations

Otis•Landover, MD

16d

About The Position

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is searching for a highly motivated Senior Manager, Serv ice Operations for the Northeast Operating Area to provide direction, support , and leadership for Service field operations . On a typical day you will: Drive field efficiency and quality improvements to meet labor and material margin plans Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3% Lead O hour initiatives for territory Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions Provide on-going training, development, and leadership to the Maintenance operations team Provide technical direction to field operations staff and participate in large bids Responsible for the quality of service in designated territory Investigate and resolve all critical customer issues with the use of Otis and non- Otis products Report and present on recommendations for all product designs and performance requirements Monitor field tests as well as first inspection and data reports Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance Proactively aid the region in regard to the malfunctioning of equipment Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe Drive a safety culture throughout territory through communication, discipline, recognition and training

Requirements

High school diploma or equivalent
5+ years elevator industry experience
Management experience require d
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Need s to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Nice To Haves

bachelor’s degree preferred

Responsibilities

Drive field efficiency and quality improvements to meet labor and material margin plans
Meet goals for maintenance completion (MCP and P1 %s), callback and FTF rates, units with no OMMS activity, and OCM process adherence
Otis ONE – meet or exceed installation plans; keep Otis ONE unplugged units to <3%
Lead O hour initiatives for territory
Work with NAA Fleet Manager to ensure company vehicles are in compliance with vehicle matrix role; transition vehicles to hybrid or electric to reduce greenhouse gas emissions
Provide on-going training, development, and leadership to the Maintenance operations team
Provide technical direction to field operations staff and participate in large bids
Responsible for the quality of service in designated territory
Investigate and resolve all critical customer issues with the use of Otis and non- Otis products
Report and present on recommendations for all product designs and performance requirements
Monitor field tests as well as first inspection and data reports
Consult with service supervisors, mechanics and adjusters regarding problems encountered with product performance
Proactively aid the region in regard to the malfunctioning of equipment
Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe
Drive a safety culture throughout territory through communication, discipline, recognition and training

Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards plus:
Otis currently provides our colleagues with the following benefits:
401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave
Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities