The Senior Manager, Network Services, will be responsible for overseeing the operations of network and network security services within an organization, which falls under the domain of the function of IT and the brand-led team of PVH technology - managing teams that maintain, support, and optimize all network & network security functions, ensuring smooth operations, resolving issues, and driving continuous improvement across the portfolio, often collaborating with business and IT stakeholders to meet service level agreements (SLAs) and effective demand management. This role will be leading a team consisting completely of external Partner Teams located across the globe to ensure efficient service delivery, customer satisfaction and operational excellence. This role will have external partner delivery leads/subject matter experts/operation leads reporting into him/her who have various experiences across single or multiple domains. The core areas and platforms under scope fall under the below categories: Network stack across the retail, warehouse, office and data center environments Network is using multiple technologies such as Cisco Router, switches, Wireless Controllers, Wi-Fi APs, Infoblox DDI, Cisco SDWAN appliances, Cradlepoint and other smaller technologies Network Security Solutions include SASE, Cisco and Checkpoint firewalls, VPN, NAC, Certificate Management Security frameworks, audits and compliance Monitoring, automation, scripting and optimization. This is a high impact role that requires identifying, and addressing operational requirements, refining and improving the existing service portfolio and acting as service owner to set the prioritization of epics and user stories. The Senior Manager, Network Services will be implementing processes to enhance our service quality, customer satisfaction and operational efficiency next to owning contract management, delivering top-tier service to our associates. The diversity and rhythm of our multi-domain / multi-hub operating model requires building strong strategic relationships across the PVH organization. The ideal candidate has an out-of-the-box mindset, good leadership skills, is data driven, has deep commitment to customer value and knows what it takes to be a servant leader.