Sr. Manager, Multi-Platform Marketplaces

Dyson•Chicago, IL

12d

About The Position

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country. We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment. Drive commerce by growing Dyson’s presence on 3rd party marketplaces, developing integrated customer experiences using best in class digital strategies and merchandising to generate sell out velocity

Requirements

Bachelor’s Degree required
5-7 years of online marketing experience working with 1 or more major 3rd party marketplaces (eBay, Amazon, Walmart)
Experience managing P&L for an ecommerce site
Must have experience onboarding a marketplace platform
Strong understanding of the ecom equation and how to effect it
Understands Paid Media
Digital project management with a proven track record.
Digital creative development and account management in a cross-functional environment.
Attention to detail and accuracy in reporting.
Proactive – always looking for ways to improve.
Ability to travel as needed (<20%)
Personable, ability to work well with a variety of different personality types and skill sets.
Advanced knowledge/ proficiency in Microsoft Excel, Word, PowerPoint and Outlook required

Nice To Haves

Experience with Rithum, or other cross-platform marketplaces solutions preferred
An innovative thinker with Web Merchandising expertise, and a proven track record.

Responsibilities

Manage the day to day responsibilities for all Dyson’s marketplaces
Create, manage, and optimize listings.
Manage a team of Managers and Managers of operations covering category level sales (Beauty, Home+Wearables), B-Grade (Dyson Renewed), and Inventory Mgmt and the operations SLA to be within good standing on platforms.
Coordinate marketing for all online marketplaces, including promotional opportunities, pricing optimization, and content creation
Identify product, service, or marketplace issues, and resolve them accordingly
Build and maintain relationships with contacts at each marketplace
Identify and communicate risks and proposed mitigating plans in the short (within month and quarter) and medium term (YTG, next quarter).
Lead reporting of business results at the defined cadence, whether internally within the Direct team or with regional or US LT .
Have deep knowledge of how Rithum works and be able to partner with IT to drive raod map to completion.
Cross functional Process improvement to ensure adherence to SLA
Responsible for delivering the ecommerce financial goals for Dyson’s marketplaces
Deliver and exceed the growth objectives for finished goods and parts across product categories
Continualness monitor fraud and improve processes within the systems to prevent further.
Partner with finance/supply chain to ensure all orders go un-blocked and are shipped with customers SLA.
Strong negotiation skills to improve terms, cash flow, and digital marketing assets
Oversee the implementation of the online sales promotion program and co-develop a calendar of activity that fits with the retail activity plan, ensuring that we are competitive in the market across direct channels.
Fulfil other duties as required.
A true self-starter – you relish opportunities to pick up new activities that fall broadly in the role. Fix things that you can see need fixing.
Manage a team of Managers and Managers of operations covering category level sales (Beauty, Home+Wearables), B-Grade (Dyson Renewed), and Inventory Mgmt and the operations SLA to be within good standing on platforms.
Lead development of online merchandising strategies to drive engagement and commerce on Dyson’s marketplaces
Identify & implement opportunities to cross-sell and up-sell buyers within the customer journeys
Build processes, calendars to communicate merchandising plans to various teams across the organization
Manage all content publishing on to ensure quality and accuracy
Research and identify new marketplaces
Key stakeholder to deliver integrated sales and marketing plans for Dyson’s marketplaces as part of weekly, monthly and annual planning processes
Develop profitable online programs including eCommerce range planning, promotions, and merchandising solutions to reduce refurbished inventory levels without creating channel conflicts
Develop and execute testing roadmap
Responsible for building a culture of continuous learning through on-going testing, measurement and optimization on marketplace storefronts
Live the brand, foster a culture of team work and collaboration
Be an active subject matter expert on all things marketplaces
Support and mentor team members
Fulfil other duties as required
Write briefs for the central Web delivery team to develop content and capabilities
Ensure that all Dyson communications are compliant from an IP, legal & product team perspective
Digital project management
Perform QA on all product and offer launches online.
Relish the opportunities to pick up new activities that fall broadly in the purpose of the role
Identify problems and find solutions

Benefits

401K with up to a 4% match
Company paid Life Insurance and AD&D
Flexible Savings Account (FSA) and Health Savings Account (HSA)
Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
Pre-tax Commuter Benefits (applicable areas only)
Generous Child Care Leave Program
Wellness Program
Employee Assistance Program
Generous Dyson Product Discounts
Multi-Level Healthcare Coverage Options
Vision & Dental Coverage
Company paid Short-Term and Long-Term Disability