Sr. Manager, Monitoring and Analytics
About The Position
The Sr. Manager, Monitoring and Analytics will develop and execute monitoring controls and reporting for all facets of Managed Solutions. This role involves partnering closely with client services, technology, risk, and legal associates to implement reporting and forensic frameworks that will validate the accuracy and precision of calculations and transactions. The Sr. Manager will also work closely with fellow Default Solutions Team members and other associates on root cause analysis, mitigation, and validation. The position supports the conception, definition, and development of key capabilities and features of the model management system and maintains a holistic set of controls to support the flawless execution of the RetirePlus Series, detecting and mitigating issues early to prevent broad impact.
Requirements
- 5+ years of data analyst or similar experience
- Experience in designing and developing robust data pipelines for seamless data ingestion and transformation using Python and/or Alteryx
- Knowledge of principle, techniques, and best practices of data modeling and data quality
- Direct experience with SQL analysis and reporting tools such as Tableau
- Bachelor’s Degree or equivalent of four (4) years of related work experience
- Advanced proficiency in SQL development, including complex query optimization
- Demonstrated ability to connect data and analysis to drive actions to make decisions in a consultative manner
- Proven ability to deliver results in a growing and changing environment
Nice To Haves
- 7+ Years Preferred Work Experience
- Familiar with TIAA’s institutional systems, processes, and procedures
- Experience working with retirement plans and services
- Experience working across functions / businesses in a matrix environment that may include Product, Marketing, Legal, Risk, Compliance, Technology, Client Relationship Sales, Client Services, etc.
- Familiar with TIAA’s investment and annuity products
- Understand asset allocation and managed account products and services
- Experience with processes including creation and maintenance of documentation
- Advance level experience with SQL scripts
Responsibilities
- Support the conception, definition, and development of key capabilities and features of the model management system
- Maintain a holistic set of controls to support the flawless execution of the RetirePlus Series and detect issues early & mitigate them before they have a broad impact
- Responsible for monitoring and analyzing ongoing activity across all plans enrolled in the RetirePlus Series
- Review volume & control total reports to identify red flags, anomalies & potential issues
- Research results and items flagged by audits and control total reports to determine if there are any issues impacting multiple participants/plans
- Identify the root cause, population impacted & fix that needs to be implemented for identified issues
- Create and support interactive dashboards and reports to communicate complex analytics insights to non-technical stakeholders
- Reviewing individual accounts based on random sampling, accounts identified through audits & reporting processes
- Comparing accounts to the direction received by the participant to confirm they are properly invested
- Accountable for achievement of agreed upon outcomes (e.g. timelines, quality, etc)
Benefits
- Superior retirement program
- Highly competitive health, wellness and work life offerings
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
