Sr Manager, Mobility Carrier Services

RTX • Springs, NY

10d • Onsite

About The Position

The Sr. Manager, Mobility Carrier Services will be responsible for working within their team of dedicated employees and partnering with other team members to manage the mobile vendor solutions and processes, integrate new mobile vendors as necessary, understand the contractual agreements with these vendors and ensure billing is completed on a timely basis. This individual will provide support for all Mobile Business platform Carrier related services. The successful candidate will be responsible for understanding the overall mobility service, how to manage, support and initiate changes.

Requirements

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience
• Must have a minimum of 7 years’ experience vendor management

Nice To Haves

• Experience with TEM systems, vendor portals, and mobile contracts.
• Strong communicator across technical and executive audiences.
• Analytical problem-solver who performs well under pressure.
• Collaborative, adaptable, and quick to learn new technologies.
• Self-starter with the ability to manage multiple priorities independently.

Responsibilities

• Provide consultation and serve as the Mobility Carrier subject matter expert for project-based initiatives.
• Oversee and guide Mobility Carriers and vendors.
• Lead and engage in vendor meetings to ensure timely service delivery and awareness of product issues.
• Engage with cross-functional teams to ensure products and services meet organizational expectations.
• Drive troubleshooting efforts and see gaps and issues through to resolution.
• Contribute to vendor management decisions and support contract negotiations for international vendors.
• Independently manage complex projects and ad-hoc requests as needed.
• Identify and architect improvement opportunities across service delivery, user experience, security, and related areas.
• Collaborate with all relevant functional teams.

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.
• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.
• Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees