Sr. Manager, Mid-Market Sales

About the position

ServiceNow is looking for a Senior Manager of Global Sales Development, responsible for managing a team of Sales Development Representatives who manage opportunity identification and creation for our field sales organization. The Sr. Manager enables team performance by supporting and managing the team to achieve monthly, quarterly and annual goals.

Responsibilities

• Provide leadership to your team.
• Manage new hire onboarding and ongoing coaching on effectiveness, productivity, call quality, and systems use.
• Manage quota achievement on a monthly, quarterly basis and annual basis.
• Align team activities with Marketing and Sales priorities.
• Participate in developing Marketing and Sales campaigns to achieve pipeline and goals.
• Prepare reports for Director, Global Sales Development.
• Ensure that territories are assigned in CRM system.
• Ensure accurate reporting of metric with territories assigned in the CRM system.
• Perform a monthly performance appraisal for all personnel and administer performance improvement plans for any under performance.
• Provide input to senior leadership in the development and administration of incentive compensation programs.
• Maintain current knowledge on ServiceNow's offerings.
• Keep informed on competitive services, promotional matter, sales techniques, pricing and marketing policies.
• Use resources and perform research to determine sales patterns and strategies.
• Travel for training or meetings may occasionally be required.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 5+ years of success as an individual contributor in sales or marketing or as a business owner required.
• 2+ years' experience leading a team in enterprise software sales or equivalent SaaS/PaaS sales organization is required.
• A firm understanding of Cloud computing, SaaS offerings, and software subscription business models is required.

Nice-to-haves

• Experience with AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Benefits

• Base pay of $105,120 to $173,460, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.