Sr Manager Member Sales and Service Center
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About The Position
The Sr. Manager Member Sales & Service Center provides leadership, daily supervision, and coaching to Member Sales and Service Center staff. Responsible for superior levels of member service, sales goal achievement and department efficiency. This position is responsible for the implementation of strategic initiatives to align with organizational values and industry trends, with the direction and support of MSC Director. This position is responsible for daily coaching and mentoring, problem resolution, process improvement and exercising sound judgment. Responsible for ongoing support of the sales and service culture to enhance the member experience. Responsible for oversight, development and management of MSC Assistant Managers & Sr. Service Queue MSA’s.
