Sr. Manager/Manager, Product Strategy - Retail Card

Snap Finance

18d

About The Position

Position Overview: We are looking for a Senior Manager/Manager, Product Strategy – Retail Card to support the strategy, launch, and early growth of our new Retail Card product. This is an individual contributor role (manager/senior manager level) that will work closely with the Director, Product Lead – Retail Card and cross-functional partners. You will help turn strategy into structured analysis, business cases, and execution plans, with a strong focus on launch readiness, KPI tracking, and cross-functional coordination. Your work will directly support a successful launch and scaling of Retail Card as a core tender at Snap merchants’ point of sale.

Requirements

4+ years of experience in product strategy, product management, business management, consulting, or analytics, ideally in consumer finance, credit cards, payments, or fintech.
Strong analytical and problem-solving skills; comfortable working with data, building simple models, and deriving insights.
Experience working with cross-functional teams (e.g., Product, Marketing, Risk, Analytics, Operations, Commercial/Merchant).
Demonstrated ability to manage multiple workstreams, drive follow-through, and keep stakeholders aligned.
Excellent written and verbal communication skills, including the ability to create clear, executive-ready materials.
Comfort operating as an individual contributor while supporting and influencing senior leaders.

Nice To Haves

Experience with card products, POS financing, or merchant/retail payments.
Familiarity with product launch processes and/or program management in a complex, cross-functional environment.
Experience in a high-growth or fast-paced environment (e.g., fintech, startup, transformation teams).

Responsibilities

Partner with the Director, Product Lead – Retail Card to refine product strategy and priorities, especially around launch and early growth.
Help define and maintain goals and KPIs for Retail Card (e.g., acquisition, approval rates, usage at merchants, repeat usage, losses, economics).
Build and update financial models and simple business cases to evaluate product constructs, pricing, offers, and merchant use cases.
Prepare clear, concise materials for leadership reviews (e.g., launch updates, performance deep dives, initiative status).
Translate strategic priorities into clear problem statements, requirements, and action items for Product, Marketing, Risk, Operations, and other teams.
Track end-to-end launch execution: timelines, dependencies, risks; follow up with owners and flag issues early.
Coordinate launch readiness activities, including testing, training, merchant enablement, and servicing readiness.
Maintain a simple, visible initiative tracker for Retail Card launch and early enhancements.
Partner with Analytics and Finance to monitor KPIs and dashboards for Retail Card performance, especially during launch and ramp (e.g., merchant penetration, usage, approvals, losses).
Identify performance issues or outliers and dig into root causes (e.g., merchant type, channel, segment, product configuration).
Recommend data-driven actions and tests; help design and analyze experiments (offers, promotions, constructs, flows) in partnership with Analytics, Product, and Marketing.
Build a strong understanding of merchant and shopper journeys at Snap merchants’ point of sale, and how Retail Card fits into those flows.
Use data, merchant feedback, and partner input to identify pain points and opportunities in Retail Card usage at POS.
Support Merchant and Marketing partners on channel and campaign planning for Retail Card (e.g., positioning at POS, merchant education, promotions).
Work with Risk, Compliance, and Legal to ensure business proposals and launch plans are consistent with policies and regulatory expectations.
Support Product and Operations in documenting business requirements and operational impacts (e.g., servicing, disputes, collections) for Retail Card.
Identify recurring operational issues affecting Retail Card and help propose and track improvements.
Serve as a central coordination point for Retail Card launch and early initiatives, working across Product, Marketing, Risk, Analytics, Operations, Merchant, and Servicing teams.
Communicate priorities, status, and key decisions clearly and succinctly to stakeholders and leadership.
Help ensure Retail Card activities remain aligned with broader Cards and merchant strategy.