Sr Manager, Loyalty & Rewards

iHerb • Irvine, CA

9d

About The Position

The Sr Manager, Loyalty & Rewards is responsible for leading the strategy and execution of iHerb’s Rewards program. The role will work with executive stakeholders to develop and optimize a world class loyalty platform, and collaborate with cross-functional resources.

Requirements

• Strong communication skills: listening, verbal, and written
• Proven cross functional team leader with the ability to effectively interact and present at all levels, including Senior Management and Executive level.
• Must be able to motivate, develop, and direct teams from across the world
• Highly proficient in web/digital analytics
• 5+ years of marketing experience in areas including loyalty/rewards, CRM, email/push, customer segmentation, and promotions in a fast paced B2C environment
• Experience in leading design and execution of programs across multiple communication channels including direct mail, email, push, and web
• Experienced with marketing automation platforms and technology (Tableau, Braze, Simon Data, etc)
• Google Sheets / Excel experience needed
• Asana, Confluence, Jira experience preferred

Nice To Haves

• Ecommerce or VMS industry experience a strong plus
• Asana, Confluence, Jira experience preferred

Responsibilities

• Own the Rewards program with proposing a multi-year loyalty strategy and roadmap with financial impacts and guardrails.
• Define the high value actions for loyalty across acquisition, retention, and reactivation that drive LTV.
• Lead iHerb Rewards marketing initiatives, working with cross-functional teams to design, build, and optimize reward programs.
• Model and continuously fine-tune program costs, incremental revenue, and overall program return.
• Collaborate internally with marketing, technology, product, legal, accounting and more teams to define features and data requirements of both campaigns and program enhancements.
• Ensure ongoing legal and SOX compliance, documenting policies and processes for audit purposes.
• Work agilely across both our internal proprietary Rewards platform as well as external solutions to create a best-in-class experience for our customers.

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
• Employees will enjoy paid holidays throughout the calendar year.
• Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
• For more information on iHerb benefits, visit us at iHerbBenefits.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees