Sr. Manager, Loyalty Program Strategy, Structure & Partnerships

Sonesta Hotels • Newton, MA

9d • Hybrid

About The Position

As the Sr. Manager, Loyalty Program Strategy, Structure & Partnerships, you will be responsible for supporting and actualizing the vision and roadmap for the growth of Sonesta Travel Pass, our award-winning loyalty program, as well as our partnership strategy and its execution. You will be responsible for developing compelling business cases and executive-facing materials to help identify and sell-in key opportunities to expand and support the Travel Pass program. This position is 3 days in office (Newton, MA) two days remote.

Requirements

• Bachelor’s degree required.
• 4+ years of progressive experience required.
• Strong strategic thinking, marketing, and analytic skills; critical thinker with sound business judgment.
• Excellent communication skills, with the ability to build relationships and negotiate with partners, story tell, present ideas clearly and persuasively to influence stakeholders.
• Ability to work in a fast-paced, entrepreneurial environment.
• A penchant for diving results and measuring impact.
• Collaborative – ability to build strong relationships with colleagues, internal and external partners.
• Proficiency in Microsoft Office, PowerPoint, Teams, Word and Excel.

Nice To Haves

• Travel, Hospitality, or Loyalty experience preferred.

Responsibilities

• Partner with Loyalty leadership to set the course for the overall Sonesta Travel Pass program strategy.
• Lead key member benefit enhancement projects – e.g. cash & points; food & beverage earn and redeem; status gifting, etc.…
• Help manage framework for measurement of benefit/product usage, optimization and future enhancement.
• Contribute strategic input on how to govern the program’s financials via redemption and reimbursement policy, hotel tiers, Terms & Conditions, and program guides for the hotels.
• Partnerships – co-develop and activate new loyalty program partnerships; enhance existing partnerships; and maintain strong relationships with partner POCs.
• Manage gift card platform/partnership and other redemption/points purchase platforms.
• Act as the strategic liaison between STP program and other internal stakeholders and partner disciplines.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level