Sr. Manager, Loyalty and Brand Marketing

The Parking Spot • Chicago, IL

3d • $110,000 - $130,000 • Hybrid

About The Position

With more than 25 years in business, The Parking Spot has grown into the largest near-airport parking company in the United States with over 2,000 valued team members across over 40 locations nationwide. We are proud to offer an Employee Ownership Program, allowing every team member the opportunity to receive a direct financial stake in The Parking Spot’s success. As employee owners, every one of us plays a part in providing exceptional service to our guests across the country. What makes working at The Parking Spot so special? We’ve built a culture of support, fun, and camaraderie that empowers us to be the most innovative company in the parking industry. As a nationwide business with a small business feel, there are endless opportunities within The Parking Spot to grow your career. Come join us and see how we leverage people and technology to deliver a superior product, outshine our competition, and find creative and innovative solutions to everyday problems. Salary Range: $110,000-$130,000 What we offer: Participation in and financial benefit from our shared employee ownership program Hybrid work experience in downtown Chicago Career development and growth opportunities Ability to gain exposure to all areas of the business Great benefits including Medical, Vision, Dental and a 401k plan Annual discretionary bonus program Team oriented, fun and friendly work environment Immediate opportunity to make a large impact Position Summary: The Sr. Manager of Loyalty and Brand Marketing is responsible for setting the strategy, execution, and analytics for the Spot Club loyalty program, owning and managing all aspects of The Parking Spot brand, developing internal communications, and managing customer service operations. This position reports to our Chief Marketing Officer, SVP of Marketing, and oversees a team of 4 individuals.

Requirements

• 7+ years of loyalty, customer experience, or brand strategy with at least 3 years in loyalty marketing.
• Proven experience in managing or developing loyalty programs with a track record of increasing customer retention and engagement.
• Prior people management experience.
• Experience managing agencies including negotiations, budgeting, and project execution.
• Strong understanding of brand management and how to integrate brand identity with customer loyalty initiatives.
• Data-driven mindset, with the ability to analyze and leverage customer insights to shape strategies.
• Exceptional project management skills with the ability to execute cross-functional initiatives, lead and manage agency relationships.
• Strong communication skills, with the ability to articulate ideas and strategies to different stakeholders.
• Ability to analyze/interpret data, make recommendations, build out project plans, and successfully execute.
• Customer-focused with a deep understanding of customer behavior and needs.
• Highly adaptable and able to thrive in a fast-paced environment.

Responsibilities

• Loyalty Program Strategy
• Brand Management
• Creative Direction
• Customer Experience
• Internal Communications

Benefits

• Participation in and financial benefit from our shared employee ownership program
• Hybrid work experience in downtown Chicago
• Career development and growth opportunities
• Ability to gain exposure to all areas of the business
• Great benefits including Medical, Vision, Dental and a 401k plan
• Annual discretionary bonus program
• Team oriented, fun and friendly work environment
• Immediate opportunity to make a large impact

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees