Sr Manager, Legal Operations

PayPal•San Jose, CA

2d•Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Title: Legal Operations – Technology Manager L26 (Contracts) Job Description Summary What you need to know about the role: We are seeking a highly skilled Legal Operations Technology Manager to drive automation and AI strategic integration and deployment of technology solutions focused on Contract Lifecycle Management (CLM). The ideal candidate will have expertise in legal operations, automation technologies and AI-driven solutions, enabling the legal teams to streamline contract workflows, improve operational efficiencies, and drive overall business value. Job Description: Essential Responsibilities: Manage department operations, including HR processes and employee development programs Support the roll-out of company programs and leadership messaging within the function Advise on legal team's budget planning and oversee budget management Coordinate legal department communications and lead employee engagement initiatives Provide support for special projects aimed at improving legal processes Collaborate with stakeholders to design scalable solutions for legal operations Use data and tools to recommend new approaches to legal processes and initiatives Create compelling presentations, visualizations, and summaries of data Cultivate strong partnerships with the legal team, other departments, and HR Stay informed about legal trends through internal and external benchmarking Expected Qualifications: 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. Additional Responsibilities & Preferred Qualifications: PayPal is one of the leading global payments companies in the world. Initially conceived and designed for web payments, PayPal’s mobile and point of sale solutions have altered the payments landscape by blurring the lines between ecommerce and traditional brick and mortar commerce. PayPal’s innovative technology and approaches to payments, coupled with an increasingly complex and demanding legal and regulatory environment, provide robust career opportunities for attorneys motivated and driven by creative clients and a fast paced, cutting-edge culture. PayPal is seeking a high caliber, experienced and energetic professional to join our Legal Operations team. This is an exciting opportunity to engage in a variety of cross-functional programs, initiatives, and processes – driving for innovative, simplistic, and scalable solutions that will benefit our legal community and the clients we serve. We are seeking a proven initiator and relationship-builder, who has experience in legal operations, process optimization, and employee engagement for a wide variety of business issues and challenges. This is a Legal Operations Technology Manager role with a huge opportunity to make a big impact on our Legal team. Key Responsibilities: Lead the design and implementation of automated and AI-powered solution, Sirion, to optimize the end-to-end contract lifecycle management from draft to execution to fast-track deal closure. Spearhead the use of AI and automation technologies to improve contract drafting, review, negotiations, approvals, signatures and archival processes. Enable automated playbooks, AI-powered contract review, negotiation to enable rapid decision making and contract closure. Serve as a key business partner working closely with legal teams such as commercial legal, International Legal, Employment Legal etc., and other cross-functional teams such as Sales, pricing, revenue, procurement, etc., to align priorities and remove bottlenecks in the deal processes. Deploy AI tools for clause analysis, deviation detection, and risk prediction to enhance negotiation outcomes. Analyze current contract workflows and identify opportunities to streamline processes and reduce manual efforts. Develop, maintain and improve contract templates, workflows, and automation protocols to ensure consistency, compliance, and speed. Work closely with legal contract operations peers to optimize the use of Contract Lifecycle Management (CLM) systems and other related technologies. Collaborate with senior leadership and other departments to align contract automation initiatives with boarder organization goals. Act as a liaison between legal department and IT to ensure successful implementation and integration of contract automation tools. Develop training materials and conduct training sessions for legal teams on new contract automation tools and AI systems. Drive adoption of AI and automation solutions by ensuring that end-users understand their value and capabilities. Stay up-to-date on the latest trends in legal technology, AI and automation to continually refine and improve contract management processes. Measure the effectiveness of implemented solutions and refine approaches based on feedback and performance data. Qualifications 5+ years of experience in legal operations, legal technology, and contract management with focus on automation and AI driven solutions. Proven experience in implementing contract management systems, AI and automation tools in the legal domain for contract review, document automation, negotiation, etc.,). Bachelor’s degree (B.A. or B.S.) with a focus in Business preferred. Strong analytical, problem solving, project management and communication skills. Ability to work with cross-functional teams, leading large-scale projects/programs, preferably in a Legal department or firm Strong technical skills; proficient in all Microsoft Office applications including Microsoft Project. Ability to balance technical and business considerations in the development of AI and automation solutions. Passion for innovation and staying ahead of technology trends in legal operations and AI. Working knowledge of corporate finance/budgeting practices. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Requirements

8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
5+ years of experience in legal operations, legal technology, and contract management with focus on automation and AI driven solutions.
Proven experience in implementing contract management systems, AI and automation tools in the legal domain for contract review, document automation, negotiation, etc.,).
Strong analytical, problem solving, project management and communication skills.
Ability to work with cross-functional teams, leading large-scale projects/programs, preferably in a Legal department or firm
Strong technical skills; proficient in all Microsoft Office applications including Microsoft Project.
Ability to balance technical and business considerations in the development of AI and automation solutions.
Passion for innovation and staying ahead of technology trends in legal operations and AI.
Working knowledge of corporate finance/budgeting practices.

Nice To Haves

Bachelor’s degree (B.A. or B.S.) with a focus in Business preferred.

Responsibilities

Manage department operations, including HR processes and employee development programs
Support the roll-out of company programs and leadership messaging within the function
Advise on legal team's budget planning and oversee budget management
Coordinate legal department communications and lead employee engagement initiatives
Provide support for special projects aimed at improving legal processes
Collaborate with stakeholders to design scalable solutions for legal operations
Use data and tools to recommend new approaches to legal processes and initiatives
Create compelling presentations, visualizations, and summaries of data
Cultivate strong partnerships with the legal team, other departments, and HR
Stay informed about legal trends through internal and external benchmarking
Lead the design and implementation of automated and AI-powered solution, Sirion, to optimize the end-to-end contract lifecycle management from draft to execution to fast-track deal closure.
Spearhead the use of AI and automation technologies to improve contract drafting, review, negotiations, approvals, signatures and archival processes.
Enable automated playbooks, AI-powered contract review, negotiation to enable rapid decision making and contract closure.
Serve as a key business partner working closely with legal teams such as commercial legal, International Legal, Employment Legal etc., and other cross-functional teams such as Sales, pricing, revenue, procurement, etc., to align priorities and remove bottlenecks in the deal processes.
Deploy AI tools for clause analysis, deviation detection, and risk prediction to enhance negotiation outcomes.
Analyze current contract workflows and identify opportunities to streamline processes and reduce manual efforts.
Develop, maintain and improve contract templates, workflows, and automation protocols to ensure consistency, compliance, and speed.
Work closely with legal contract operations peers to optimize the use of Contract Lifecycle Management (CLM) systems and other related technologies.
Collaborate with senior leadership and other departments to align contract automation initiatives with boarder organization goals.
Act as a liaison between legal department and IT to ensure successful implementation and integration of contract automation tools.
Develop training materials and conduct training sessions for legal teams on new contract automation tools and AI systems.
Drive adoption of AI and automation solutions by ensuring that end-users understand their value and capabilities.
Stay up-to-date on the latest trends in legal technology, AI and automation to continually refine and improve contract management processes.
Measure the effectiveness of implemented solutions and refine approaches based on feedback and performance data.

Benefits

This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits.
For more information visit https://www.paypalbenefits.com.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit https://www.paypalbenefits.com.

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