Sr. Manager, IT, Marketing, and Digital Programs

Lennox International•Richardson, TX

39d•$144,000 - $189,000•Onsite

About The Position

As Sr. Manager, you will lead major digital initiatives, driving B2B e-commerce innovation and IT transformation to enhance business customer service.

Requirements

Bachelor's in Computer Science, IT, or related field (Master's preferred) or an equivalent combination of education and experience.
10+ years in IT program management, including 5+ in leadership.
Strong experience with B2B e-commerce (SAP Hybris), CMS, DAM, and marketing automation.
Proficiency in Agile methodologies and project management tools.
Requires good understanding of the business cases behind the company's portfolio of projects.
Strong budgeting and financial analysis skills. Expert experiential knowledge of program and project planning methodologies.
Requires familiarity with a wide range of technologies and systems.
Excellent written and verbal skills.
Must be able to lead subordinates and project teams in order to meet schedules and resolve technical problems.
Excellent communication, stakeholder, and vendor management skills.
Ability to excel in dynamic environments.

Nice To Haves

Experience with analytics (Google Analytics, Looker Studio) and tagging.
Familiarity with cloud integration (MuleSoft, API management).
Strong appreciation for UX/UI and customer journey optimization.

Responsibilities

Manage a portfolio of IT projects, ensuring delivery on time and within scope.
Allocate resources, identify risks, and maintain communication with Business stakeholders.
Oversee design and implementation of e-commerce platforms (notably SAP Hybris) including user experience, order management, payments, and logistics.
Evaluate emerging technologies (AI/ML, MarTech) to improve customer experience.
Collaborate with Marketing, Branding, Loyalty & Promotions, Sales, Operations, and IT to define requirements and priorities.
Lead vendor selection and manage partnerships for scalable, secure solutions.
Uphold IT security, compliance, and oversee vulnerability remediation.
Track program effectiveness and report to executive leadership.
Responsible for building and providing direction to the IT program management office or function.
Defines and develops IT project/program management best practices, processes, and policy to ensure alignment with corporate strategy and goals.
Partners with multi-departmental leadership and other stakeholders to locate opportunities and develop and prioritize projects according to relevant measurement criteria.
Responsible for the supervision of project/program managers to ensure that all projects the within IT programs are delivered within the defined scope, quality, time and cost requirements.