About The Position

The Senior Manager, IT Infrastructure and Operations, is responsible for overseeing the daily operations of IT systems, infrastructure, and services, ensuring optimal performance, security, and reliability. This role involves strategic planning, managing the IT infrastructure team, and working closely with other departments to ensure the technology supports the company's growth, innovation, and goals.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Relevant certifications (e.g., ITIL, PMP, AWS Certified Solutions Architect, CCNP) are highly desirable.
  • 8+ years of experience in IT infrastructure and operations management.
  • 4+ years of experience in a leadership or senior managerial role.
  • Proven experience with cloud platforms (AWS, Azure, Google Cloud), virtualization, networking, and enterprise IT systems.
  • Strong experience in managing IT teams, budget management, and vendor negotiations.
  • Strong technical knowledge of IT infrastructure, including server hardware, storage, networking, and virtualization technologies.
  • Proficiency in IT operations management tools and monitoring solutions.
  • Excellent communication, project management, and interpersonal skills.
  • Strong leadership and decision-making capabilities.
  • Ability to manage multiple complex projects simultaneously and meet deadlines.
  • Strategic thinker with a focus on efficiency, cost optimization, and growth.
  • Ability to foster collaboration across technical and non-technical teams.

Responsibilities

  • Develop and execute long-term IT infrastructure and operational strategies that align with the company's overall goals.
  • Oversee the design, implementation, and maintenance of the company's IT infrastructure, including servers, storage, networks, and cloud platforms.
  • Lead and manage a team of IT professionals responsible for infrastructure management, network, systems administration, and operations.
  • Ensure high availability, reliability, and scalability of IT systems to support business operations.
  • Manage IT operations to ensure efficient performance, proactive monitoring, and quick resolution of issues.
  • Collaborate with cross-functional teams, including security, development, and business units, to align IT infrastructure with organizational needs.
  • Oversee budgeting for infrastructure projects, ensuring cost-effective solutions while maintaining high performance.
  • Manage relationships with third-party vendors and service providers for IT infrastructure and services.
  • Support the evaluation and negotiation of contracts for IT infrastructure services and hardware/software procurement.
  • Develop and maintain disaster recovery and business continuity plans to ensure the company's IT systems can quickly recover in case of failures.
  • Test and ensure backup systems, recovery strategies, and risk management plans are in place and operational.
  • Stay updated with the latest technologies and industry trends, driving innovation to improve IT systems and operations.

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What This Job Offers

Job Type

Full-time

Career Level

Senior

Industry

Merchant Wholesalers, Durable Goods

Education Level

Bachelor's degree

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