Sr. Manager, IT (Endpoint Engineering)

Ross Stores-posted 3 months ago

$142,200 - $235,700/Yr

Full-time • Senior

Hybrid • Dublin, CA

5,001-10,000 employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

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The Endpoint Engineering Senior Manager will be the leader of a team accountable for designing and implementing the standards for end-user devices and endpoint management systems for the Ross enterprise. This role requires a strong technical background in end-user compute form factors, endpoint management platforms and related security policies, as well as excellent leadership and project management skills.

Lead a team of Engineers responsible for endpoint engineering and management, including desktop, laptops and mobile devices.
Manage the recruitment, retention, and career development of team including managing, mentoring, and leading internal and external staff.
Implement an enterprise-wide endpoint strategy for device provisioning, management, security, and support.
Maintain standards and certification for the end-user compute HW and related operating systems (Windows OS) and related enterprise applications.
Maintain best practices for endpoint lifecycle management, from provisioning to decommissioning.
Lead the planning and delivery of projects involving endpoint management, collaborate with other groups in IT.
Drive the evaluation, selection, and implementation of endpoint management tools and platforms.
Build and maintain strong relationships with vendors.
Define, develop and maintain strategic and tactical plans, negotiate projects, services and contracts with partners.
Participate in strategic planning and annual budgeting process.
Provide level 3 production support for endpoint management related issues.

Undergraduate degree in information systems, computer science, or a related technical discipline.
Minimum of 10 years of experience in IT, with a focus on endpoint engineering, systems administration, or IT operations.
Minimum 5 years in leadership or management role, with experience managing teams of engineers.
Strong technical background in end-user devices - desktops, laptops, tablets and mobile devices.
Strong technical background in endpoint management solutions, operating systems (Windows, macOS, iOS, Android), mobile device management (MDM), and related management tools and authentication platforms (MS Intune, SCCM, Active Directory).
Proven experience with automation and orchestration of endpoint provisioning, configuration, and management processes.
Experience with virtualization, cloud technologies and modern enterprise environments (e.g., Azure, Office 365, W365).
Understanding of endpoint security principles, including encryption and vulnerability management.
Strong project delivery skills, delivering projects on time and within budget.
Excellent problem-solving, analytical, and troubleshooting skills.
Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and levels of the organization.

Base salary range of $142,200 - $235,700, dependent on experience, skills, qualifications, relevant education, certifications, seniority, and location.
Continuous learning opportunities and development for teams.

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