Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. An exciting opportunity has arisen for a Sr. IT Services Manager to become part of our existing Global Services Management team. We are looking for an experienced, dynamic & confident IT Services Manager who thrives in the fast-paced world of IT, who wants to take the ownership & accountability of solving technical challenges. Eager to supervise and coordinate incident management, utilize knowledge accumulated from partnering with Service Management team. The role will be in-office, and can be based out of our Menlo Park or Durham locations, and reports directly to the Global Director of IT Services, AV & Services Desk. The Successful Candidate will be responsible for leading a team of employees who are based throughout Genesys offices in North America and LATAM.