Sr Manager, Internal Controls

PayPal•San Jose, CA

About The Position

Lead complex projects related to internal controls and risk management. Resolve complex problems by applying specialized knowledge in internal controls. Develop methods and procedures for new assignments to improve internal control processes. Collaborate with cross-functional teams to implement best practices in internal controls. Analyze current business trends to inform internal control strategies and improvements. Provide strategic leadership for Internal Controls across SE, ensuring consistent delivery and governance across Business Continuity, Issue Management, and Exam/Regulatory Request Coordination. Lead VP-level and senior-executive engagements, enabling clear risk storytelling, confident challenge, and alignment on prioritized actions. Embed automation opportunities into internal control processes, increasing efficiency, accuracy, and scalability. Oversee and continuously enhance Business Impact Analysis (BIA), Business Continuity Plans (BCPs), and related controls, ensuring readiness, quality, and alignment with enterprise expectations. Direct the end-to-end lifecycle of Issue Management, including identification, documentation, remediation oversight, and sustainable closure. Coordinate internal and external examinations, partnering with cross-functional teams to ensure timely, accurate, and complete responses. Drive consistency and excellence across risk deliverables through standardized methodologies, templates, and review protocols. Monitor and analyze trends across incidents, complaints, KPIs/KRIs, and control evaluation results to proactively identify areas of exposure or emerging risks. Serve as a connector between SE leadership and the Second Line, ensuring adherence to frameworks while enabling business agility. Champion continuous improvement, leveraging data, automation, and industry best practices—including proactive approaches aligned with standards such as ISO 42001. Lead and standardize execution of Internal Controls activities across the Operational Unit, ensuring alignment with enterprise policies and SE strategic objectives. Drive timely remediation of issues, Risk & Compliance Plan (RCP) actions etc ensuring sustainable fixes and strong documentation. Oversee the accuracy, timeliness, and completeness of GRC system data for the team's area of responsibility. Support clear, up-to-date documentation (e.g., Work Instructions, methodology guides, continuity procedures). Analyze risk indicators, dashboards, and reporting to derive insightful, actionable risk conclusions for leadership. Provide authoritative assertions on risk exposure and escalate critical risks with clarity and precision. Represent SE in first line risk forums and ensure strong connectivity to enterprise frameworks and expectations. Coach and mentor team members, fostering development, consistency, collaboration, and a high-performance culture. Operates as a coach and mentor, developing talent and fostering a culture of continuous improvement.

Requirements

Must already possess valid authorization to work in the country where the position is advertised/located.
8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
8+ years of relevant experience (e.g., internal controls, audit, risk, compliance, operations, regulatory, or related disciplines) combined with a Bachelor's degree, OR an equivalent combination of education and experience.
Demonstrated ability to lead complex risk-related functions in a large, matrixed environment.
Experience managing multi-level teams, with a track record of building capability and driving accountability.
Strong executive presence and experience engaging VP-level and above stakeholders.
Proven ability to introduce and scale automation or technology-enabled improvements within control or risk processes.
Bachelor's degree or equivalent.
8+ years of experience in Audit, Risk, Compliance, Regulatory, Banking, Technology Risk, or related fields.
5+ years of people-leadership experience spanning multiple levels.
Experience managing risks, controls, compliance obligations, or risk program execution in a complex environment.
Strong background in issue management, business continuity, exam coordination, or related internal control areas.
Demonstrated ability to drive results, influence enterprise decision-making, and navigate complex stakeholder landscapes.
Expertise in developing and evolving control or process design.
Ability to identify automation opportunities, lead digital transformation efforts, and leverage data insights.

Nice To Haves

Familiarity with enterprise risk frameworks and emerging AI governance standards including ISO 42001 or related approaches is preferred.
Familiarity with AI-related governance or emerging standards such as ISO 42001 is preferred.

Responsibilities

Lead complex projects related to internal controls and risk management.
Resolve complex problems by applying specialized knowledge in internal controls.
Develop methods and procedures for new assignments to improve internal control processes.
Collaborate with cross-functional teams to implement best practices in internal controls.
Analyze current business trends to inform internal control strategies and improvements.
Provide strategic leadership for Internal Controls across SE, ensuring consistent delivery and governance across Business Continuity, Issue Management, and Exam/Regulatory Request Coordination.
Lead VP-level and senior-executive engagements, enabling clear risk storytelling, confident challenge, and alignment on prioritized actions.
Embed automation opportunities into internal control processes, increasing efficiency, accuracy, and scalability.
Oversee and continuously enhance Business Impact Analysis (BIA), Business Continuity Plans (BCPs), and related controls, ensuring readiness, quality, and alignment with enterprise expectations.
Direct the end-to-end lifecycle of Issue Management, including identification, documentation, remediation oversight, and sustainable closure.
Coordinate internal and external examinations, partnering with cross-functional teams to ensure timely, accurate, and complete responses.
Drive consistency and excellence across risk deliverables through standardized methodologies, templates, and review protocols.
Monitor and analyze trends across incidents, complaints, KPIs/KRIs, and control evaluation results to proactively identify areas of exposure or emerging risks.
Serve as a connector between SE leadership and the Second Line, ensuring adherence to frameworks while enabling business agility.
Champion continuous improvement, leveraging data, automation, and industry best practices—including proactive approaches aligned with standards such as ISO 42001.
Lead and standardize execution of Internal Controls activities across the Operational Unit, ensuring alignment with enterprise policies and SE strategic objectives.
Drive timely remediation of issues, Risk & Compliance Plan (RCP) actions etc ensuring sustainable fixes and strong documentation.
Oversee the accuracy, timeliness, and completeness of GRC system data for the team's area of responsibility.
Support clear, up-to-date documentation (e.g., Work Instructions, methodology guides, continuity procedures).
Analyze risk indicators, dashboards, and reporting to derive insightful, actionable risk conclusions for leadership.
Provide authoritative assertions on risk exposure and escalate critical risks with clarity and precision.
Represent SE in first line risk forums and ensure strong connectivity to enterprise frameworks and expectations.
Coach and mentor team members, fostering development, consistency, collaboration, and a high-performance culture.
Operates as a coach and mentor, developing talent and fostering a culture of continuous improvement.