Sr. Manager, Incident Management

Comcast • College Station, TX

302d

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Responsible for ensuring the overall performance of financial operations by achieving operational compliance, adherence to budgets and reinforcing enterprise-wide strategic direction in daily operations. Ensures compliance with industry and Company technical requirements, standards, policies and procedures. Promotes a customer-driven service culture. Acts as a champion through continued focus on proactively identifying and addressing processes impacting engineering. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Requirements

• Bachelor's Degree preferred.
• 7-10 years of relative work experience.
• Customer Service Operations skills.
• People Management skills.
• Ability to align with Strategic Objectives.

Responsibilities

• FreeWheel Incident Management experience is required.
• Monitors technical and engineering progress to ensure strategies, goals and objectives are met.
• Aligns operational plans with business objectives.
• Communicates changes to all affected personnel.
• Ensures effective implementation of the department budget.
• Prepares financial statements and monthly forecasts and reports them to management.
• Prepares and analyzes monthly financial performances and makes budget and new technology recommendations.
• Monitors capital and operating expenditures and makes recommendations as necessary.
• Manages and forecasts resource needs to meet departmental objectives.
• Recommends action plans or solutions to management.
• Ensures that all regional technical performance complies with industry and Company technical requirements.
• Applies industry standards in daily operations and ensures that they are consistently met and that technical operations comply with system, region and OSHA safety programs.
• Develops, trains, mentors and motivates staff members in accordance with best practices and procedures developed by management.
• Makes business-impacting decisions on the ground floor of department operations.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Benefits

• Comprehensive benefits options to support physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree