Sr. Manager, Identity & Access Management

Gong.io•Chicago, NY

About The Position

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong is looking for a strategic, hands-on IAM leader to build and scale a modern identity program that keeps us secure and out of our users’ way. You’ll own the vision, architecture, and operations of IAM so that every Gongster has the right access, at the right time, with the least friction. You’ll lead and grow a team, partner closely with Security, IT, and GRC, and turn identity into a business enabler, not just a control point.

Requirements

10+ years of experience in Identity and Access Management with at least 3+ years in a people-management or technical leadership role.
Proven experience owning and operating enterprise identity platforms.
Deep understanding of authentication and authorization standards.
Hands-on experience designing and implementing RBAC/ABAC models and least-privilege access in a SaaS-heavy environment.
Experience with access governance/IGA (access reviews, certifications, SoD) and supporting audit and compliance frameworks (SOC 2, ISO 27001, SOX, etc.).
Solid understanding of core IT infrastructure and SaaS ecosystems (e.g., Google Workspace, Slack, Salesforce, Zoom, endpoint management tools).
Demonstrated ability to partner with Security, IT, HR, and business stakeholders to balance security, usability, and speed.
Strong analytical and problem-solving skills with a bias for automation and continuous improvement.
Excellent written and verbal communication skills, with the ability to explain complex technical topics to non-technical audiences.

Responsibilities

Lead and develop the IAM team
Own the IAM strategy and roadmap
Own our central identity platform (Okta) including SSO, MFA, passwordless, and device-based factors.
Identity lifecycle and access automation
Access governance and compliance
Privileged access management (PAM)
Zero Trust and security-by-design
Service quality, metrics, and stakeholder engagement

Benefits

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.

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