Sr Manager, Global Security & Investigation Technology

Topgolf

1d

About The Position

Global Security Technology Leadership Own the strategy, oversight, and performance of all global security technology systems, including access control, CCTV, alarm platforms, weapons detection, GSOC monitoring tools, and investigation software. Establish global technology standards, lifecycle plans, and platform governance. Ensure systems deliver accurate, timely, and actionable data to support incident response, investigations, and venue operations. Systems Ownership & Performance Ensure all security systems remain operational, resilient, and optimized across all venues, offices, and international locations. Lead technology refreshes, upgrades, and large-scale deployments, ensuring consistent global configurations. Oversee system integrations to consolidate data and enhance GSOC, threat detection, and investigative capabilities. Incident & Investigation Technology Support Serve as the primary technical expert supporting investigations, major incidents, and critical events. Retrieve, analyze, and manage video evidence, access logs, system data, and digital records. Maintain standards for data integrity, chain of custody, and evidence management. Support external law enforcement request for data and evidence as needed. Technology Strategy, Innovation & Standards Evaluate emerging technologies such as AI driven video analytics, automated weapons detection, and advanced monitoring solutions; recommend adoption based on risk, value, and feasibility. Ensure compliance with privacy laws such as GDPR, surveillance regulations, data retention policies, and global legal requirements. Develop and maintain global security technology SOPs, governance policies, and documentation. Vendor, Project & Budget Management Oversee all security technology vendors, integrators, and support partners, including contract negotiations and performance management. Manage global technology budgets, including forecasting, procurement, and cost optimization. Lead major enterprise scale installation projects and cross‑functional technology initiatives. Lead new construction security design and commissioning. GSOC Technology Enablement Partner with GSOC leadership to ensure monitoring platforms are fully functional, integrated, and optimized for real‑time incident detection and response. Support rollout and maintenance of global incident management, case-tracking, and crime-reporting software. Training & Operational Enablement Train venue leaders, security teams, and corporate partners on proper use of security systems and investigative tools. Develop knowledge bases, job aids, and troubleshooting guides. Partner with Operations and IT to ensure secure, consistent adoption of technology across all locations. Cross‑Functional Partnerships Work closely with Investigations, IT, Operations, Facilities, Risk, Legal, and HR on security technology needs. Serve as a subject‑matter expert during enterprise risk reviews, incident response planning, and technology design discussions.

Requirements

• Bachelor’s degree required
• Minimum 10 years of experience in physical security technology, physical security systems, or enterprise security management
• Minimum 5- 7 years of leadership experience in a global, multi-location environment
• Deep technical expertise in access control, CCTV, alarms, weapons detection, GSOC platforms, and investigation/incident‑management systems
• Strong project management experience leading large scale technology deployments
• Experience supporting complex investigations with digital and video evidence
• Knowledge of privacy, surveillance, data retention, GDPR, and global compliance requirements
• Ability to translate technical capabilities into operational outcomes for non‑technical partners

Responsibilities

• Own the strategy, oversight, and performance of all global security technology systems
• Establish global technology standards, lifecycle plans, and platform governance
• Ensure all security systems remain operational, resilient, and optimized across all venues, offices, and international locations
• Lead technology refreshes, upgrades, and large-scale deployments, ensuring consistent global configurations
• Oversee system integrations to consolidate data and enhance GSOC, threat detection, and investigative capabilities
• Serve as the primary technical expert supporting investigations, major incidents, and critical events
• Retrieve, analyze, and manage video evidence, access logs, system data, and digital records
• Maintain standards for data integrity, chain of custody, and evidence management
• Support external law enforcement request for data and evidence as needed
• Evaluate emerging technologies and recommend adoption based on risk, value, and feasibility
• Ensure compliance with privacy laws
• Develop and maintain global security technology SOPs, governance policies, and documentation
• Oversee all security technology vendors, integrators, and support partners, including contract negotiations and performance management
• Manage global technology budgets, including forecasting, procurement, and cost optimization
• Lead major enterprise scale installation projects and cross‑functional technology initiatives
• Lead new construction security design and commissioning
• Partner with GSOC leadership to ensure monitoring platforms are fully functional, integrated, and optimized for real‑time incident detection and response
• Support rollout and maintenance of global incident management, case-tracking, and crime-reporting software
• Train venue leaders, security teams, and corporate partners on proper use of security systems and investigative tools
• Develop knowledge bases, job aids, and troubleshooting guides
• Partner with Operations and IT to ensure secure, consistent adoption of technology across all locations
• Work closely with Investigations, IT, Operations, Facilities, Risk, Legal, and HR on security technology needs
• Serve as a subject‑matter expert during enterprise risk reviews, incident response planning, and technology design discussions

Benefits

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) playmaker match, free mental well-being platform – and that’s just for starters for those who qualify.
• View playmaker benefits here.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager