Sr. Manager, Fraud Performance Management- Digital & Deposit Fraud

TD Bank • Wilmington, DE

96d • $110,760 - $178,880 • Remote

About The Position

The Senior Manager, Fraud Performance Management leads a team of highly-skilled managers and strategists in the development of Fraud strategies for their respective business portfolio. The team develops and monitors rule strategies in order to manage and mitigate Fraud for their respective partner, while balancing the impact to Customers and our operation teams (e.g. Loss Prevention Call Center). The Senior Manager Fraud Performance Management is responsible for reporting on overall Fraud losses and trends in addition to detailed reporting to monitor rule strategy performance. The Senior Manager Fraud Performance Management also reconciles and condenses/summarizes numerous metrics for our Executives and partners.

Requirements

• Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) required.
• Master's Degree in a related discipline is preferred.
• 10+ years relevant experience.
• Knowledge of systems and processes is preferred.
• Experience with SQL/SAS/Data manipulation tools required.
• Previous experience with related fraud is preferred.
• People management experience required.
• Strong leadership and general management skills in overseeing a team and working collaboratively across functions.
• A high level of integrity with the ability to earn the respect and trust of his/her peer group and employees.
• Ability to communicate strategy analyses to both technical and non-technical team members, either verbally or via documentation.
• Conceptual thinker, ability to wade through data and arrive at conclusions.
• Demonstrated analytical, financial modeling and problem-solving skills.
• Solid understanding of Retail Products and Channels.
• Strong interpersonal skills; comfortable interacting with team members of all levels.
• Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally).
• Ability to take initiative and work independently under tight timelines.
• Strong team collaboration skills.
• Ability to effectively manage multiple projects and priorities simultaneously.
• Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners.

Nice To Haves

• Fraud strategy experience.
• Experience engaging with multiple Business Partners.
• Analytical experience required for providing direction to Sr Managers and analysts.
• Identify Theft and account takeover experience.

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Oversees the review of fraud attacks to drive actions.
• Participates in quarterly and annual fraud loss forecasting exercises.
• Drives business strategy to deliver fraud loss plan.
• Oversees the management of shifting network rules and liability requirements.
• Drives change to uncover and resolve process gaps throughout the Bank.
• Escalates and drives immediate action to address evolving risk vectors.
• Oversees the management of strategy design and configuration in all fraud prevention platforms.
• Ensures change socialization and adherence to Change Management protocols.
• Acts as a key contributor in operational forecasting and capacity planning.
• Develops fraud case prioritization strategy to optimize return-on-investment.
• Manages strategic intent for Operational & Contact processes.
• Supports the prioritization and delivery of key reporting needs required to manage fraud losses.
• Ensures existing monitoring is refreshed when data or requirements change.
• Supports project intent and ongoing partner projects; provides risk identification and cost estimates.
• Leverages fraud expertise to help define fraud resilient products and processes.
• Provides post-launch IT validation and issue management.
• Ensures Fraud policy alignment and implementation.
• Provides monthly partner loss performance updates and participates in review sessions.
• Outlines data needs for rule-writing and effective management.
• Drives technology investments that move the business forward.
• Manages model prioritization, business validation and implementation.
• Supports audit and regulatory requests (data or intent).
• Provides TD perspective at various industry forums.
• Manages day-to-day vendor management for various Fraud vendors.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree