Sr. Manager Food and Beverage Operations

LA28•Los Angeles, CA

2d•$105,000 - $140,000

About The Position

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. Sr. Manager Food and Beverage Operations: The Games Delivery Revenue team oversees the Ticketing, Hospitality, Accommodations and Food & Beverage departments. This department is responsible for securing key revenue streams for LA28, ensuring sold out and fully attended events, creating a robust and integrated accommodations strategy that supports our key stakeholders and operational needs, and delivering a comprehensive food and beverage plan for fans, stakeholders, the world’s press and broadcasters, workforce, and athletes. Reporting to the Director of Food and Beverage Operations, the Sr Manager of Food & Beverage Operations will be responsible for supporting the creation, planning, and execution of the food and beverage strategy for the Olympic and Paralympic Games. They will help to oversee the food and beverage partnerships across all Olympic and Paralympic competition venues throughout Los Angeles and surrounding cities. They will be responsible for managing a significant portion of the Game’s overall 9-figure food and beverage budget and delivering millions of meals to fans, athletes, workforce, and other constituencies over the course of the Games. They will help to implement the strategic plan for partner operations, support operational implementation of F&B delivery, and work with selected partners to find revenue generation and cost savings opportunities. They will help to implement a food and beverage operational strategy that is both reflective and inclusive of Los Angeles’ diverse communities and peoples. As Sr Manager of Food & Beverage Operations, they will oversee all aspects of competition venue operations, from planning and procurement to execution and guest satisfaction. This role requires meticulous planning, strong leadership, and a deep understanding of complex projects and hospitality standards.

Requirements

Minimum 7+years of relevant industry experience in catering and retail foodservice, preferably with 3 years of leadership experience in the live sport industry
Experience managing high-volume food operations, particularly in large professional sports arenas or cultural festivals
Experience implementing programs focused on maintaining the highest standards of food quality and guest experience
A passion for telling stories through food and building an environment of authentic hospitality
Experience working with a diverse range of stakeholders and proven success at building excellent working relationships
Experience of delivering complex projects on time and within budget
Experience working with senior managers across multiple functional areas
Excellent leadership skills with track record of people development and budget achievement
Extremely detail-oriented with excellent organizational skills
Strong communication, team building, and interpersonal skills
Well-developed problem-solving skills and ability to work independently to resolve issues
Fluent working with Office suite products including Microsoft Excel and PowerPoint
Ability to travel between units in crowded conditions to perform physical operational audits

Nice To Haves

Ability to communicate in multiple languages preferred
Bachelor’s degree, equivalent work experience or culinary degree preferred

Responsibilities

Hire, train, motivate, and evaluate venue management teams for assigned properties
Directly supervise multiple sub-functions including retail operations, contract implementation, and amenity catering operations for assigned properties
Adhere to unit budgets with clear steps to implement, monitor, and appropriately measure plan deliverables through financial metric and KPI tracking
Implement operational growth plan from present through Games time
Oversee and implement training programs in conjunction with selected partners to deliver optimized revenues and customer service
Work with F&B team, key LA28 FAs, and external stakeholders to implement overall food vision and strategy, integration with sustainability plan, menu development, and service levels by constituent group
Implement cost-control measures without compromising quality or guest satisfaction
Oversee implementation of negotiated contractual terms with partners at assigned competition venues
Support the establishment of core planning principles, including operational and service design plan
Support the development of inclusive hospitality strategies to create frictionless guest experiences to meet the needs of guests and stakeholders with diverse physical, cultural, and dietary requirements
In conjunction with selected partners, support the development of spatial allocations for both Back of House (BOH) & Front of House (FOH) kitchens and serveries, as well as equipment needs to deliver required F&B services
Support the development and implementation of the venue QA strategy, policies, documentation, and tracking systems to ensure safe food handling and incident response
Implement sustainable practices in food sourcing, waste sorting and reduction, and energy efficiency
Establish close working relationships with key functional areas (especially Venues & Infrastructure, Venue Management, Cleaning & Waste, and Integrated Operations) to ensure the Food & Beverage strategy maximizes revenue opportunities, minimizes costs, and works effectively within operational constraints
Due to the evolving nature of both the 2028 Olympic and Paralympic games and the LA28 F&B team, all team members may be called upon to assist in areas of changing departmental focus and initiative. All team members will be required to approach their obligations with flexibility and a willingness to shift focus as needed