Sr. Manager, Field Reimbursement Training and Operations

Amgen • Thousand Oaks, CA

16d

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Live What you will do We are seeking an experienced and passionate Trainer to join our team and ensure that our Field Reimbursement Manager (FRM) Team has the skills and knowledge needed to provide the highest quality service to our customers. The ideal candidate will have at least four years of experience in training or education, focusing on developing and delivering comprehensive training solutions. They must be confident communicators who can present complex topics in an engaging and accessible way. They must have a strong understanding of access and reimbursement for biologic medications. Further, they must be comfortable working across teams and departments and can collaborate with colleagues to create innovative solutions. Our Trainer must have a strong attention to detail and a commitment to delivering exceptional learning experiences. They must be passionate about learning and demonstrate the ability to develop and implement successful training programs. The successful candidate will be an independent thinker and self-starter who can quickly adapt to changing environments.

Requirements

• Doctorate degree OR Master's degree and 2 years of sales/marketing/training experience OR Bachelor's Degree and 4 years of sales/marketing/training experience OR Associate's degree and 10 years of sales/marketing/training experience OR High school diploma / GED and 12 years of sales/marketing/training experience
• Must be able to travel up to 25%, ability to travel when needed.
• Must have a valid driver's license with a clean driving record.

Nice To Haves

• 3+ years of training, sales, and/or marketing experience within pharmaceutical, biotech, healthcare, or medical device industries.
• 3+ years working closely with sales, marketing, compliance, healthcare company, or related industry experience.
• Experience defining training goals and objectives with key internal clients, inclusive of adult learning principles.
• Experience developing training content and supplemental materials.
• Strong understanding and experience of the Access & Reimbursement environment.
• Strong written and oral communication skills.
• Advanced presentation and facilitation skills.
• Problem-solving and decision-making skills.
• 2+ years’ experience in project management.
• Strong understanding of the Buy and Bill process.
• Strong understanding of the Specialty Pharmacy Fulfilment process.
• Organizational skills and project management experience, including the ability to manage multiple projects.
• Experience in engaging with multiple stakeholders to deliver results for various priorities.
• Proven ability to take an opportunity, research, and suggest solutions.

Responsibilities

• Build and facilitate professional-level training content for newly hired Field Reimbursement Managers and ad hoc needs for FRM skill enhancements.
• Project manage national meetings, semester meetings, requested field training, and new hire onboarding plans.
• Manage new hire onboarding planning & facilitation of in-class and virtual training for new hire FRMs.
• Supervise onboarding new hires to AMGEN culture and the PAR programs.
• Coach and collaborate with trainees on how to be effective in their training efforts and ensure they follow the appropriate program.
• Gather feedback from trainees and FRM leadership to continually improve the training program.
• Conduct training exit interviews with trainees to determine whether new team members are ready to exit the first training phase or if they have additional training needs.
• Coordinate assignment of pathway modules and classes to new hires.
• Develop and document workflows, policies & procedures.
• Serve as the point of contact and liaison with Digital Technology & Innovation (DTI) for problem resolution and training staff using CRMs (e.g., Salesforce-PULSE).
• Maintain a learning library and keep the training team informed of industry changes in the Healthcare industry, payer & access, and in the learning and development realm.
• Design, develop, and implement professional, polished training materials such as Instructor Guides, Microsoft PowerPoint presentations, and job aids.
• Manage training materials with vendors for development through the MAC approval process.
• Manage calendars schedule to maximize training delivery.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees