Sr. Manager, Field & Customer Solutions (Orthopedics)
About The Position
At Johnson & Johnson, the belief is that health is everything, driving innovation in healthcare to prevent, treat, and cure complex diseases, and deliver smarter, less invasive, and personal solutions. The company is uniquely positioned to innovate across the full spectrum of healthcare solutions through its expertise in Innovative Medicine and MedTech. Johnson & Johnson is planning to separate its Orthopedics business to establish a standalone orthopedics company, DePuy Synthes, a process anticipated to be completed within 18 to 24 months. Should this position be accepted, it is expected that the employee would transition to DePuy Synthes. The Orthopaedics teams are fueled by innovation at the intersection of biology and technology, developing next-generation, smarter, less invasive, and more personalized treatments. They help keep over 6 million people moving annually, providing clinical and economic value to surgeons and healthcare systems through solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. The Senior Manager, Field and Customer Solutions – Advance Case Management Operations is a high-impact leader within the DePuy Synthes Supply Chain organization. This role is responsible for leading the implementation and support of Advance Case Management (ACM) and partnering cross-functionally to scale its adoption, optimize performance, and deliver operational, commercial, and customer value. ACM is a digital solution that utilizes AI and traditional templating for efficient pre-op planning and case coordination for orthopedic surgeries.
Requirements
- Bachelor’s degree required
- 10+ years of experience in Sales, Marketing, Supply Chain, Finance, Digital Health, Engineering, Analytics, or IT
- Strong collaboration, negotiation, and communication skills (written and verbal)
- Demonstrated ability to work independently with strong planning and organizational skills
Nice To Haves
- People management experience
- Experience with reporting and analytics platforms
- Healthcare and orthopedic experience
Responsibilities
- Leads the ACM Operations team (2 FTEs and 2–3 contractors) responsible for field and customer implementation and ongoing support.
- Owns ACM reporting and analytics strategy, including KPI development, dashboard development and adoption, and quarterly executive reporting.
- Partners with the ACM Platform team to define user requirements, prioritize enhancements, and ensure solutions meet field and customer needs.
- Owns relationships with integrator partners, providing governance, performance oversight, and leadership of monthly steering committee forums.
- Drives awareness and education of ACM to key Commercial and Field Sales leaders and customers through the development and management of internal and external facing marketing materials and publications.
- Supports professional/commercial education courses, labs, and industry conferences.
- Influences cross‑functional stakeholders (IT, Legal, Contracting, Procurement, Commercial, HCC) to deliver implementation timelines, manage vendor agreements, respond to internal/external requests, and achieve annual ACM objectives.
- Supports the development and management of other digital solutions and participates/leads other projects and initiatives as required.
Benefits
- Company’s consolidated retirement plan (pension)
- Savings plan (401(k))
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Senior
